Position: Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service to our clients. This position requires a personable, warm, and engaging personality that is able to effectively communicate with clients and co-workers. The CSR will be responsible for the overall customer experience and the overall client satisfaction.

Responsibilities:

• Answer basic questions regarding Specialty Insurance policies, coverage, and premiums
• Accurately enter and update policy information
• Initiate changes or corrections to customer policies
• Provide price quotes to prospective customers

Requirements:

• 2 years customer service or call center experience
• Previous insurance experience is a plus!
• Excellent communication skills
• Strong MS Office skills
• Must be available for local or US travel 1-5 times yearly

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person