You haven't searched anything yet.
JOB DESCRIPTION
Job Title : Guest Service Manager
Department : Front Office
Supervision Exercised : Front Office Department
Supervision Received : General Manager
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES
Resolve discrepancies with Accounting. Track actual numbers against budget.
Identify situations which could compromise the department's standards and delegate these tasks.
rectify any deficiencies with respective personnel to include Front Desk staff, PBX Staff, and Reservations Staff.
Document each call according to procedures.
rectify any deficiencies with respective personnel.
MINIMUM REQUIREMENTS
delegate workAbility to direct performance of staff and follow up with corrections where neededAbility to be a clear thinker, analyze and resolve problems exercising good judgmentAbility to focus attention on detailsAbility to suggestively sell available roomsAbility to input and access information into systemAbility to remain calm and courteous when consulting with demanding, difficult guests and / or situationsAbility to perform job functions to standards under pressure of multiple arrivals and departuresAbility to ensure security and confidentiality of guest andhotel information
Must be able to accurately compute mathematical calculations
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel.
Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other hotel / company officials.
Last updated : 2024-06-18
Full Time
Commercial Real Estate Brokerage & Management
$32k-50k (estimate)
06/19/2024
09/17/2024
hriproperties.com
NEW ORLEANS, LA
500 - 1,000
1982
Private
FELECIA CRIER
$50M - $200M
Commercial Real Estate Brokerage & Management
HRI Properties offers rental, property development and hotel management services.
The job skills required for Guest service manager include Guest Service, Front Office, Housekeeping, Accounting, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service manager positions, which can be used as a reference in future career path planning. As a Guest service manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service manager. You can explore the career advancement for a Guest service manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.