11 Guest Services Agent Jobs in Shreveport, LA
HRI Properties is Hiring a Guest Services Agent Near Shreveport, LA
Salary Range: 15.00 To 15.00 (USD) Hourly
Role Type: Regular Full-Time
Variable Schedule
- Shifts will rotate between
Both weekend & weekday availability are required.**
Job Description Job Title : Guest Service Agent
Division: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
Job SummaryCheck-in and check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
Job Duties
- Maintain complete knowledge at all times of:
- All hotel features, services, and hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day
- Scheduled daily group activities.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
- Meet with the supervisor to review daily assignments and priorities.
- Meet with departing Front Desk Agent to review business status and follow up items.
- Access all function of computer system according to established procedures and standards.
- Set up workstation with necessary supplies; maintain cleanliness throughout shift.
- Answer the department telephone within three rings, using the correct greeting and telephone etiquette.
- Promote positive guest relations with all individuals approaching the Front Desk.
- Accommodate all requests for information in a congenial manner.
- Process all guest check-ins according to established hotel requirements:
- Confirm reservation in the system and review all noted information
- For guests without a reservation, sell a room type as agreed upon
- Register guests in the computer and generate a registration card
- Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
- Assign guest room
- Advise guests of any messages, mail, faxes, etc. received for them
- Inform guest of the room safe and mini-bar key and room key procedures
- Issue parking passes validate valet parking tickets and enter information in the computer
- Communicate services and amenities included in packages to guests on packages
- Obtain proper identification for tax-exempt guests and attach the form to the registration card
- Obtain guest signature for designated paperwork
- Obtain a Bell Person to escort guests and transport their luggage to the room.
- Maintain guest history files on all guests.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
- File registration cards and vouchers in bucket by room number.
- Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
- Accommodate room changes expediently.
- Handle guest complaints according to the six-step procedures, ensuring guest satisfaction.
- Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
- Take, record, and relay messages accurately, completely, and legibly. Distribute hotel personnel messages to appropriate individuals.
- Offer detailed information on the voicemail system to callers and guests wishing to leave messages.
- Accept and record wakeup call requests; deliver to PBX.
- Issue safe deposit boxes to guests and ensure security of keys.
- Distribute all guest and department mail.
- Monitor, send, and distribute guest faxes.
- Document and confirm reservations and cancellations.
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
- Generate, print, and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in house guest ledger report; report discrepancies to the manager.
- Process all check-outs according to established hotel requirements.
- Resolve any late charges
- Present folio to guest and resolve any disputed charges
- Settle guest accounts following Accounting procedures
- Retrieve guest room key from guest
- Request guest comments on their stay
- Process express checkouts throughout the shift.
- Handle requests for late checkouts according to established hotel procedures.
- Conduct group check-ins and outs according to established hotel procedures.
- Assist all departments and executives in obtaining appropriate information regarding groups, inventory, and guest information.
- File guest room keys and ensure the safe keeping of keys at the Front Desk.
- Adhere to all cashiering procedures:
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Make change for guests
- Cash guests' personal checks/travelers' checks.
- Post charges
- Settle room accounts
- Run closing reports
- Count bank at end of shift
- Complete designated cashier reports
- Balance receipts
- Drop receipts
- Secure bank
- Legibly document pertinent information in the logbook
- Minimum 18 years of age
- US work authorization required
- High school graduate or equivalent
- Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
- Minimum six (6) months cash handling experience required
- Able to effectively communicate in English, in both written and verbal form
- Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
- Must be able to provide legible communication and directions
- Must be able to compute accurate mathematical calculations
- Ability to input and access data in computer.
- Ability to understand guest inquiries and provide responses.
- Ability to promote positive relations with all individuals who approach the Front Desk
- Ability to focus on guests' needs, remaining calm and courteous
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure of constant frequent arrivals and departures
- Ability to focus attention on details
- Ability to maintain confidentiality of all guests and hotel information
- Ability to ensure security of guest room access
- Ability to remain stationary at assigned post for extended periods of time
- Must meet grooming standards
- Ability to work cohesively with other departments and coworkers as part of a team
- Willingness to work varied shifts, including weekends and holidays
Job Summary
Full Time
Commercial Real Estate Brokerage & Management
$31k-39k (estimate)
06/03/2024
07/19/2024
hriproperties.com
NEW ORLEANS, LA
500 - 1,000
1982
Private
FELECIA CRIER
$50M - $200M
Commercial Real Estate Brokerage & Management
Related Companies
About HRI Properties
HRI Properties offers rental, property development and hotel management services.
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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