Veteran Firm Seeking a Computer Support Specialist for Assignment in New York, NY

My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.

We want to fill a Computer Support Specialist role for the New York State Government.

The ideal candidate has 3-5 years of Computer Support Specialist experience and can work on-site at 1 State Street, New York, NY 10004.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS is seeking a Computer/Desktop Support Specialist with 3-5 years of experience for a role at the DFS located at 1 State Street, New York, NY 10004.

Job duties may include such activities as:

• Work on service desk shared mailbox, reply to emails, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians in the event the issue isn’t resolved after troubleshooting.
• Performing installation, administration, testing, and maintenance of hardware and software; deploying and configuring hardware and software.
• Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
• Preparing and assisting with documentation preparation for procedural manuals, online help instructions for users, and technical documentation manuals for IT staff
• Performing installation, administration, testing, and maintenance of hardware and software; deploying and configuring hardware and software.
• Providing and administering training in hardware and software technologies.
• Answer the service desk phone, create tickets in the ticketing system & provide level 1 troubleshooting, and escalate to higher-level technicians in the event the issue isn’t resolved after troubleshooting.

Position Experience & Knowledge: Three to five years of experience in the following:

• IT customer support and training
• Computer installation, diagnosis, and repair
• Network and standalone printer installation, diagnosis, and repair
• Basic troubleshooting scanners and other peripheral devices
• Microsoft Office Suite troubleshooting/desktop support
• Virtual meeting tools, including MS Teams, Zoom, and WebEx
• Windows 10 desktop support
• VPN and remote technical support
• Adobe Pro troubleshooting/desktop support

Position Details:

• Department: DFS- The New York State Department of Financial Services
• Location: 1 State Street, New York, NY 10004
• Work Arrangement: 100% ONSITE
• Hours: M-F 8am-4pm or 10am-6pm
• Estimated Date for Services: 07/15/2024 through 07/14/2025
• A background check and fingerprinting will be required. The background check will include verification of education and prior employment.