The Director of Quality Assurance oversees the quality control systems across 25 manufacturing sites, ensuring that all products meet ISO 9001, IATF 16949, and VDA 6 standards, as well as customer expectations and regulatory requirements. This role is pivotal in driving the company’s reputation for high-quality products and ensuring competitive advantage in the global market.

• Strategic Quality Leadership
  • Develop, implement, and lead a robust quality assurance strategy across all sites, aligning with the company’s business goals and the appropriate requirements of our diverse automotive, furniture and bedding portfolio.
  • Regularly review and update quality assurance policies and procedures to adapt to new regulations or technical standards.
• Quality Systems Management
  • Ensure the establishment, implementation, and maintenance of the quality management system in compliance with ISO 9001, IATF 16949, and VDA 6 standards.
  • Oversee the preparation for external quality audits and lead corrective actions following audit findings.
• Team Leadership and Development
  • Manage and expand the capabilities of the quality assurance team across all sites through recruitment, training, and professional development.
  • Foster a culture of continuous improvement, collaboration, and high performance.
• Cross-Functional Collaboration
  • Work closely with manufacturing, engineering, and product development teams to integrate quality assurance measures into all aspects of product design and production.
  • Act as a key liaison between the company and customers, suppliers, and regulatory bodies, ensuring that all quality issues are effectively resolved.
• Data-Driven Quality Improvement
  • Monitor key performance indicators (KPIs) across all sites to identify areas for improvement and implement data-driven strategies to enhance product quality and reduce defects.
  • Implement advanced quality planning (AQP) methods and tools, including statistical process control (SPC), failure mode and effects analysis (FMEA), and control plans.
• Compliance and Certification
  • Ensure that all sites maintain up-to-date certifications and compliance with industry-specific standards and customer requirements.
  • Regularly communicate with certifying bodies and maintain a thorough understanding of industry trends and compliance requirements.
• NPI Quality Management
  • Ensure that all product launches are supported through APQP processes with customer requirement compliance and supplier quality management.
• Warranty and Field Issue Remediation
  • Manage incoming claims and work to minimize business exposure to field warranty risk.
  • Work with regulatory bodies to ensure all field issues at hand are managed appropriately and any risk is mitigated promptly.
  • Manage with the team any quality issue that has escaped a facility.
• Other duties assigned by Manager

• Education: Bachelor's or Master’s degree in Quality Management, Industrial Engineering, or a related field.
• Experience: Minimum of 12 years in quality management within the manufacturing sector, with at least 7 years in a leadership role overseeing multi-site operations in the automotive industry.
• Certifications: Certified Quality Auditor (CQA) or Certified Quality Manager (CQM) preferred.
• Skills:
  • Expert knowledge of ISO 9001, IATF 16949, and VDA 6 quality standards.
  • Proven ability to lead quality assurance in a high-volume, multi-site manufacturing environment.
  • Strong analytical skills with a proven track record in strategic quality planning and execution.
  • Excellent communication skills, capable of effectively engaging with stakeholders at all levels.
• Personal Attributes:
  • Strong leadership and organizational skills, with the ability to drive change and innovation.
  • High attention to detail with a commitment to achieving excellence in product quality and customer satisfaction.
  • Robust problem-solving skills and the ability to manage complex projects and challenges.
• Working Conditions:
  • The role requires regular travel between manufacturing sites and occasional international travel to meet with customers or suppliers.
  • Office and manufacturing environment exposure, requiring appropriate safety measures.

This job description is designed to highlight the qualifications and skills necessary to excel in a highly regulated, complex manufacturing environment, focusing on maintaining stringent quality standards and enhancing operational efficiencies.