3 IT Support Engineer Jobs in Berkeley, CA
HTC AMERICA INNOVATION, INC. is Hiring an IT Support Engineer Near Berkeley, CA
About Your Next OpportunityHTC is seeking an IT Support Engineer to join our IT Operations team.
As the IT Help Desk Support Engineer, your primary responsibility is to assist the team in maintaining and enhancing IT operations. This encompasses assisting efforts in troubleshooting hardware and software issues, asset management, equipment procurement, responding to user inquiries, and basic IT infrastructure upkeep.
Job Responsibilities Include, But Are Not Limited To
- Multiple-Platform Support: Troubleshoot issues on Windows and Mac computers, ensuring optimal functionality.
- User Office Software: Oversee the use of M365 Office, MS Teams, Office software for Mac, and Trend Micro antivirus software, ensuring effective deployment and usage.
- IT Asset Management: Direct and oversee IT assets for accurate inventory management and efficient allocation.
- Procurement: Ensure the cost-effective purchasing of compatible IT equipment.
- User Account Management: Handle creation, management, and troubleshooting of user accounts across Microsoft AD, email, and MFA platforms.
- Network Maintenance: Apply basic network knowledge to upkeep wired and wireless systems, ensuring reliability and security. Coordinate with HQ's network team for sustained operations.
- Bachelor's degree in computer science, information technology, or a related field.
- 3 years of technical experience in troubleshooting desktop/laptop hardware and software issues.
- Experience managing IT assets effectively.
- Experience purchasing computer equipment according to company needs.
- Ability to handle user inquiries promptly and provide effective solutions.
- Knowledge in basic maintenance of IT infrastructure to ensure operational efficiency.
- Demonstrated leadership skills in guiding teams and projects toward successful outcomes.
- Ability to work closely with the corporate IT department to maintain system reliability and efficiency.
- Strong problem-solving skills to address and resolve technical issues swiftly.
- Excellent verbal and written communication skills for interacting with users and documenting procedures.
- Can adapt to rapidly changing technology environments and user needs.
- Experience with Office 365, MS Teams, and Mac Office software.
- Experience with Windows, Mac, and Linux systems.
- Possess IT certifications (e.g., CompTIA A , ITIL Foundation).
- Must be able to speak conversational Mandarin.
- Primary work location is indoors.
- The employee must occasionally lift and/or move up to 15 pounds.
- Prolonged periods of sitting at a desk and working at a computer.
- Specific vision abilities required by this job include close vision and long periods of detailed work with VR equipment.
- The employee is regularly required to sit.
- The employee is occasionally required to stand, walk, reach with hands & arms, climb, balance, stoop, kneel, crouch, or crawl.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
At the time of posting, HTC's estimated annual base salary for this position is $63,560 - $81,264 USD. Individual compensation will vary based on job-related factors, including candidate skills, qualifications, experience, business needs, and geographic location. This position is also eligible for participation in our discretionary bonus programs.
HTC is proud to offer a comprehensive benefits package to our employees and their families. The successful applicant for this role will be eligible for health, vision, dental insurance, 401k matching, and other employee benefits as the company implements. For information regarding our available benefits, please copy and paste this link (https://c2mb.ajg.com/htc/home/) into your web browser. This position is also eligible for participation in our discretionary bonus programs. Contact our Human Resources department if you have questions.
HTC's privacy policy is posted at this link. Copy and paste to your browser for more information: https://www.htc.com/us/terms/privacy/
If you need assistance to accommodate a disability, you may request it anytime. Please contact HTC at (510) 903-5999.
This organization participates in E-Verify.
Job Summary
Full Time
$94k-118k (estimate)
06/21/2024
07/11/2024
The job skills required for IT Support Engineer include Troubleshooting, Problem Solving, IT Support, Computer Science, Written Communication, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Engineer positions, which can be used as a reference in future career path planning. As an IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer. You can explore the career advancement for an IT Support Engineer below and select your interested title to get hiring information.
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