At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Essential Job Functions:

• Ability to negotiate customer requirements with senior level management and ensuring agreement between customer and project team on requirements for project deliverables.
• Manage multiple priorities and customer expectations with all stakeholders.
• Manage relationships with customers, project managers, IT and business staff, and all levels of management.
• Conduct meetings with customers to actively solicit, analyze, and document customer requirements including obtaining signoff on business requirements from project stakeholders.
• Work with systems analyst and/or application development teams during the technical design, coding, testing and implementation stages. Conduct walkthroughs with application development teams as a handoff from analysis to development in the system development life cycle (SDLC).
• Solicit input from business community to determine project scope. Solicit input from system analysts, developers and other technical staff to determine level of effort required to complete tasks.
• Manage, document and coordinate changes to functional specifications occurring during all phases of the SDLC and update business rules, functional and nonfunctional specifications accordingly.

Non-Essential Job Functions:

• Serves as a Mentor for new and current team members through job shadowing exercises and presentations.
• Supports training department in conducting customer training efforts for end users and staff members.
• Assists in project scope change management.
• Conducts public presentations to large and small stakeholder groups.
• Quality assures other team members work products.
• May serve in Lead BA role leading other BAs in midsize project efforts.

Minimum Requirements and Qualifications:

• Minimum Bachelor s Degree, or 5 years of practical Business Analyst experience.
• International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) certification preferred
• Strong ability to work independently on projects that may not be clearly defined and are large in scope.
• Strong ability to work with project team to develop cost effective, customer focused solutions.
• Strong ability to collaborate, coordinates, and communicates across disciplines and departments.
• Expert knowledge of business principles and best practices common to organizations.
• General knowledge and comprehension of competitive forces shaping the vacation ownership industry.
• Strong knowledge and comprehension of the business architecture of the organization being analyzed including business models, structure, relationships between business units and key stakeholders of those units.
• Detailed knowledge and application of Business Process Modeling.
• Proven ability and application of Business and System Use Cases.
• Experience working with multiple software development methodologies and understanding of all stages of project life cycle process.
• Strong knowledge of Agile development methodology / process, including documenting stories, epics, etc.
• Strong ability to be understood and actively listen to ensure accurate comprehension.
• Ability to identify, characterize and clearly present problems exposing underlying issues and break down relevant information by making comparisons and/or tradeoffs to find the most desirable option.
• Ability to anticipate business needs and think with a business owner mindset.
• Strong ability to consider all stakeholder parties both involved in and outside of a project as well as the impact of proposed solutions on those parties.
• Ability to communicate to stakeholder s rationale for decisions made and possible outcomes for those decisions.
• Strong ability to write effectively for various contexts and audiences resulting in concise communication and understanding of large amounts of complex data.
• Strong ability to moderate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints. Promote creative thinking in others by asking questions and challenging assumptions.
• Ability to demonstrate commitment to excellent customer service and follow through.
• Ability to manage multiple simultaneous projects including continuous evaluation and reordering of priorities as business needs dictate.
• Expert proficiency in Microsoft Office applications including Word, Excel, Visio, and Outlook.
• Strong Ability to use other software and peripherals related to performance of job responsibilities such as ReqPro, Azure DevOps / TFS, Confluence, and MEGA System Blueprint.