HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Duties and Responsibilities:

• COLLABORATE: Pairing with Teams System and Software Engineers to make sure everyone is on the same page. Spearheading Communication throughout the launch process.
• PERSONAS: Document Personas (job title job description experience level goals pain points) by performing interviews, JAD Sessions, user research, surveys, and observing people doing their jobs. Understand pain points, Improvements, Possible benefits, Guidelines, and Objectives.
• USE CASES: Identify and document Use Cases.
• REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that best practices have been adhered to (e.g.; testable; requirements are not combined; etc.). Work with the Product Team to ensure that requirements traceability has been established.
• MAP/OPTIMIZE PROCESSES: Map and improve processes via Swim Lane Diagrams and Value Stream Maps (VSMs).
• UNDERSTAND ARCHITECTURE: Work with Architects to understand / design (as needed) the product, technical, and data architecture and how they affect the characteristics of the product.
• EVALUATE: Provide feedback and recommendations on presented products.
• DESIGN: Product Visuals (Sketches, Graphics, and Branding), Various Prototypes, Informative and Interactive Designs, User Flows/Journeys, Wireframing, Mapping, and Design Boards needed to demonstrate planned functionality. Review the wireframes with users to get feedback and ensure they are intuitively obvious from a usability perspective.
• USABILITY/USER EXPERIENCE: Perform Usability Testing (heuristic reviews, A/B testing, use case walk-throughs, etc.) to ensure that the product achieves the requirements and adheres to usability best practices.
• TEST: Perform application testing to ensure it achieves the requirements.
• TRAIN: Assist with the creation of training materials.

MUST HAVE SKILLS:

• Personal and Professional include strong verbal/written communication, critical thinking, consulting, and decision-making Knowledge of interviewing techniques.
• User Personal definition User Journey mapping.
• Use Case definition Requirements/requirements traceability.
• User interface design and development experience creating styles and style guides.
• Process mapping/swim lanes Knowledge of and experience with testing products.

Skills Preferred:

• Product Development, Product Design, Agile Methodology, Design Thinking, User Research, Competitive Analysis, and Financial Analysis.

Experience Required:

• 3 years.

NICE TO HAVE SKILLS:

• L2/L3 support experience.
• Creative Empathetic.
• Story Telling.
• Risk management.
• Basic Psychology.
• Knowledge of software and applications.
• Understanding of the technology related to supported products.
• Understanding of Lean concepts, including DMAIC and DFSS.

Education Required:

• Bachelors with 3 years experience or Masters.

Find a purpose

Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences, and transform their businesses.

Move ahead

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minor.