Job Title: Senior Project Manager

Location: Orlando, FL / Burbank, CA

About HTC Global Services: Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.

Requirements:

The Lead/Senior Technology Project Manager will be responsible for managing enterprise-level programs and/or multiple projects within the Company Enterprise Technology portfolio. This individual will work closely with various project owners to define the project team and assign responsibilities. The PM will also be responsible for developing a consolidated view of the program, and for program deliverables including calendars, cross-project dependencies, risk analysis, stakeholder coordination and regular communication of status.

Primary responsibilities include guiding process development at a Program team level, and managing high-risk, high-impact, strategic projects across a multi-disciplinary, multi-function group of technologists and business professionals. This requires experience communicating across audiences, effectively defining and utilizing escalation paths, and updating executive stakeholders.

The PM works in a dynamic, collaborative environment and reports to an Enterprise Technology Senior Manager, Program Management and may support technology programs or projects across from Digital Experience Platforms, Core Systems, and Platforms, Network Infrastructure, Cloud or Operations portfolios.

Work Experience

o 15 years of applicable program/project management experience in a technology environment, preferably for a large company

o 10 years experience serving in a leadership role on a small to mid-sized Agile development team that was diligently applying Scrum principles, practices, and theory

o 5 years experience in leading technology, multidisciplinary efforts across a large-scale matrix organization

Responsibility:

Program and Project Management Delivery

Accountable for driving execution and delivery of moderately complex projects or programs from start to finish.

Demonstrates clear understanding of the program’s vision, objectives, scale and scope of work, expected outcomes, business value and impact, timelines, roadmaps, resource level requirements

Establishes strong partnerships and engagement with Program or project stakeholders.

Create full-scale master program and project schedules and communication plans consisting of multiple projects or components.

Creates governance practices and protocols to control and monitor the program/projects.

Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks.

Establish program and project financial forecasts including resource plans and other expense plans.

Actively participates in process and practice improvements in the project management. environment and serves as a catalyst for project management excellence.

Establishes strong partnerships and engagement with project stakeholders.

Provides management oversight, aligns and leads cross-functional and international project teams to ensure critical day-to-day program/project deliverables progress forward to deliver specified requirements, objectives, and value.

Identifies gaps in the project team’s accountability and ownership of deliverables.

Fosters a team environment of self-organization, retrospect to learn and adapt with the goal of delivering the highest value to our guests and cast.

Vendor and International Team Management

Oversees and align with 3rd party vendor and international team’s PM to ensure deliverables are complete in a timely manner.

Demonstrate flexibility to align with international time zones as necessary.

Evaluates and harmonize vendor’s timelines/schedules and cross-project dependencies to ensure alignment with overall program objectives.

Drives escalations to remediate risks/blockers impeding vendor’s forward progression, as necessary.

Financial Management

Responsible for finance/budget responsibilities for programs of high complexity and large budgets (Analyzes, measures and recognizes the financial impact of various project actions, participate in analyzing and using financial data to identify key project issues, and maintains budget tracking and monitors budget expenditures.

Status Reporting

Prepares program/project status reports to demonstrate project overall health, key performance indicator (KPI), risk, issues, accomplishments, next steps, and escalation requests.

Project Management Lifecycle Disciplines

Working knowledge of the integrated systems lifecycle development utilizing different – and sometimes – multiple development models (e.g., agile, waterfall, hybrid, etc.)Demonstrated understanding of product and software development lifecycle processes, procedures, and tools and/or thorough understanding of network infrastructure deployment. Demonstrated understanding of technical project delivery with a focus on Agile delivery and Agile delivery tools such as Jira, Rally, Version One etc. Comfortable at using modern work management and collaboration tools (Smartsheet, JIRA, MS Project on the Web, Confluence, SharePoint/Teams, Slack)Manages project document repositories are maintained and updated.

Technical Depth

o Strong Technical services working knowledge in one or more domains with the ability to flex across other domains, including workplaces services platforms and services, on-prem and SaaS/PaaS content and collaboration tools, websites portals, application delivery, email/messaging platforms, video and voice solutions deployed at scale, workplace devices, support, and authentication; Network and Infrastructure working knowledge: Datacenter migration, wireless refresh, network segmentation, Cloud migration. Acts as a resource to program management peers with less experience Participates in guiding the team to think Lean and be Agile Exposure to modern software development and infrastructure tools, processes, and practices, including Jira/Confluence, Agile Development, Cloud, DevOps, Data Management, and SaaS/PaaS.· End-user experience and a moderate level of competency in the use of modern program and project management tools, such as ServiceNow, PPM, Clarity, Smartsheet, MS Project Online, etc.· Demonstrates organizing teams through Agile ceremonies, e.g. product backlog refinement, preplanning, planning, daily standups, sprint reviews, and retrospectives.· Proficiency with a wide range of productivity tools, including collaboration software (e.g., Slack, MS Teams), and standard MS Office tools (e.g., Outlook Online, OneDrive).

Required Education BA/BS in business, computer science preferred or other technical field or appropriate work experience.

Licenses / Training (e.g. professional certifications)PMI or Scrum Alliance (or similar) certifications in Program Manager, Project Manager, or Scrum Master competencies are preferred.

Preferred Qualifications Digital Strategy experience is nice to have· Prior experience leading HCM projects is nice to have· Prior experience/exposure leading AI projects is nice to have.

Benefits:

At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- Long-Term Disability Insurance, and a variety of other offerings.

Move a head:

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.