At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Description:

We believe freedom of movement drives human progress. Unique challenges require the problem-solving skills of a diverse range of individuals. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow s transportation. As a key member of our Enterprise Technology group, you ll play a critical part in shaping the future of mobility. As a Dynamics 365 software developer on the GCCT program, the ideal candidate will enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The developer will be a member of client's Global Contact Center Channel team. This team supports the Omnichannel experiences used by our agents and dealers to communicate with our customers. The software developer will enhance and support the tools and technologies our customers use to connect.

Responsibilities:

• Develop, test, and deploy enhancements to existing code to improve and/or maintain Dynamics 365.
• Configure Omnichannel flows and experiences for Chat, SMS, Voice, and more.
• Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365.
• Create, implement, and maintain technical documentation for Dynamics 365.
• Diagnose and triage technical errors, data issues, and performance challenges.
• Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement.

Skills Required:

• C#, JavaScript, Azure Cloud logic apps, web apps.

Skills Preferred:

• Microsoft PVA or CoPilot experience.

Experience Required:

• 2 years of experience with Microsoft Dynamics 365 (Customer Service Workspace).

Experience Preferred:

• Experience with Microsoft Omnichannel for Customer Service Experience with Power Apps, Canvas Apps, and Microsoft Azure.

Education Required:

• Bachelor s degree in Computer Science, Information Systems or equivalent work experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.