ABOUT THE JOB The Universal Banker provides exceptional in-branch customer experience through teller transactions, sales, and service. This position is responsible for processing account deposits and withdrawals for a variety of account holders and should exceed the customer’s expectations while servicing their financial needs. The Universal Banker works to improve profitability of the banking center. WHAT DO YOU LIKE? A Universal Banker: Enjoys communicating with customers and assisting them with daily transactions. Excels in listening for sales opportunities. Enjoys nurturing relationships with and identifying needs of customers to promote service quality and business growth. Is detail oriented and has strong knowledge of retail banking products & services. WHAT WILL YOU DO? Serve as the initial point of contact for customers entering the bank. Ensure cash drawer is accurate and balanced before and after your shift. Perform all teller transactions accurately & efficiently. Opening new accounts and assist with loan applications. Respond to customer requests & inquiries. Meet individual sales & customer service goals, which will actively contribute to overall branch goals. WHAT WILL MAKE YOU SUCCESSFUL? A successful Universal Banker typically has: High School Diploma or equivalent. 1-3 years of cash handling and customer service experience. Demonstrated ability to multitask and manage time. Ability to accurately count/balance cash. Strong knowledge of and adherence to bank policies & procedures. BENEFITS INCLUDE: Full insurance benefits, including health, dental, vision, short-term & long-term disability. 20 days of paid time off plus 11 paid holidays. 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution. Tuition reimbursement and student debt assistance. Employee Assistance Program, Perkspot employee discount program and much more! Incentive bonus plan. The targeted salary range for this role is: $18.51 - $24.06 New Mexico Bank & Trust, a division of HLT F Bank, is deeply invested in the communities where we live and work, which is why we put people first. For more than 20 years, together with our employees, we proudly support local organizations through civic engagement and volunteerism. We know how important is it to give back and we do our part with pride! Our recognition as one of America’s Best-In-State Banks 2019 and 2020 by Forbes Media and Statista Inc. reflects those very values. As a part of the New Mexico Bank & Trust team, we want you to discover your passion and explore your unique career potential. Through numerous professional opportunities, you can apply your unique skillsets and abilities to truly make a difference. You’ll find that our talented and diverse team of employees are creative thinkers who ask questions, overcome challenges and work to develop solutions. Through a strong work ethic, they are also committed to providing exceptional results and approach each new day with enthusiasm. We strive to recruit and retain the best team members who help live out our mission of enriching lives one customer, employee, and community at a time. Because you’ll play an integral role in our future success as a company and community steward, we recognize the importance of providing a positive work environment where you can not only thrive, but also feel great about the company you work for and fulfilled with the work you do. If this sounds like you, then you’re in the right place. Come discover a rewarding career with New Mexico Bank & Trust, a division of HLT F Bank. EOE/AA Employer ∙ M/F/Disabled/Vet Member FDIC ∙ Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will