BackgroundHTS & KOREHTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our companywide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation, and maintenance including our employees, suppliers, customers, and end users. Founded in 2015 in Toronto, Canada, KORE Solutions is a subsidiary company of HTS and an innovative technology solutions and services provider with a strong focus on the HVAC manufacturer’s representative industry. With a variety of offerings including business intelligence software, help service support, and more, KORE delivers end-to-end solutions that empower our partners and clients to build their successful business. At KORE, communication and collaboration is our top priority. As a team member, you’ll be working closely with all departments to develop our software, TRAX, and the infrastructure surrounding it. We have a strong teamwork-oriented culture, meaning you’re surrounded by resources who want you to succeed. Your contributions will also have a direct impact. You’ll be providing meaningful change to the company and serve to enhance our processes. Job MandateReporting to the HEAD of IT Operations, the Infrastructure Engineer is responsible for the design, documentation, and implementation of various systems and processes to support both our internal and external business. These systems will be a combination of on-premises and cloud. As a part of the technical team, this role will participate in business initiatives and projects related to all aspects of our infrastructure and application technology stack within the HTS group of companies. This includes network, storage, servers, virtualization, cloud (Azure/AWS) and any internally developed or vendor supplied applications. Further, there will be several opportunities for custom integrations that can only be achieved via scripting and small-scale software development efforts Major Responsibilities:Provide Leadership, mentorship, and guidance to all areas of Kore Solutions. Continue to be a student of technology by keeping abreast of all new technology trends and how to apply them within Kore and the HTS Group of companies. Review of new systems and platforms for suitability for use with the HTS Group of companies.Solve complex problems and make sound recommendations on the best solution based on expertise and good judgement.Serve as a knowledge expert in areas of focus from an IT product perspective. Be visionary relative to the architecture of the business working in concert with the HEAD of IT Operations and the architecture team. Understand and communicate technical and architectural complexities of a technical solution so that business stakeholders can easily understand. Sound leadership qualities as you will work within a small but growing team with diverse requirements and accountabilities. Ability to influence without authority. Always look for a win/win scenario in everything you do. Above average ability to troubleshoot issues when they arise. This can be technology or a business process.Working Conditions:Hybrid of remote work and office setting Office setting - Open, collaborative office space (may vary by location).Fast-paced environment with tight deadlines. Reliable access to personal transportation is a requirement. Must be willing to travel within Canada and the United States and have a valid passport.Participate in an on-call rotation as needed.Minimum Required Technical Skills / QualificationsKnowledge, Education, TrainingUniversity or college degree in a related discipline (Computer Science, Information Technology) or equivalent technical training or business experience.Minimum of 5 years’ experience in the workforce performing similar activities.Technical SkillsVery strong working knowledge of several infrastructure-based technologies, including storage, networking, and servers. General knowledge of DevOPS.General knowledge in Microservice's Architecture General knowledge of datacenter processes and a high degree of comfort working, building, and modifying infrastructure in a datacenter.General knowledge of cloud technology with an emphasis on Azure and AWS. General knowledge of programming principles and comfort with using common development platforms and languages. General knowledge of OT (Operational Technology) General SkillsUnparalleled ability to communicate in multiple mediums. Unparalleled ability to plan and to document. Strong analytical skills to perform technical problem analysis, determination, and resolution skills. (min. 3 years).Works well independently under pressure and time constraints and can prioritize workload. General understanding of Project and Software Development Life Cycle methodologies. General understanding of system integration approaches and requirements. CertificationsThe following certifications are required:CompTIA A CompTIA Network A combination of any of the following are preferred:Fortinet NSE 4-8CompTIA Security VMware Certified Technical Associate Microsoft Certified: Microsoft Azure Fundamentals. Core TechnologyAverage ability to use and operationally manage the following: OS: Windows, RedHat/Debian. Compute: Dell, HP Storage: Dell, HP & NetAPP. Network: Cisco, Fortinet, MikroTik. Virtualization: VMWare, KVMMicrosoft Office 365 Services, including PowerBI. Database: SQL Server, MySQLCloud: Azure/AWS Monitoring: Zabbix/GrafanaSoftware DevelopmentGeneral knowledge and ability to use the following is required: Python3 PowerShell Unix Shell (bash/sh) Preferred to have, but not required. C# Visual BasicBusiness SoftwareGeneral knowledge of the following is required: Office 365 Microsoft Visio Microsoft Visual Studio Code