What are the responsibilities and job description for the Warranty Manager position at Hub Group?
Job Description
JOB SUMMARY: As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing, and updating warranty policies, and ensuring compliance with industry and legal standards. You will analyze warranty data to identify improvement opportunities, manage internal and dealer relationships, and provide essential training and support. Additionally, managing parts operations concerning warrantable claims, manage recall processes, and ensure high-quality service delivery from suppliers. This role requires a blend of strong technical understanding, excellent leadership and communication skills, and a minimum of five years of experience in warranty management, ideally within a relevant industry.
Essential Job Functions
JOB SUMMARY: As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing, and updating warranty policies, and ensuring compliance with industry and legal standards. You will analyze warranty data to identify improvement opportunities, manage internal and dealer relationships, and provide essential training and support. Additionally, managing parts operations concerning warrantable claims, manage recall processes, and ensure high-quality service delivery from suppliers. This role requires a blend of strong technical understanding, excellent leadership and communication skills, and a minimum of five years of experience in warranty management, ideally within a relevant industry.
Essential Job Functions
- Warranty Claims Management:
- Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
- Collaborate with dealers, authorized service provider, customers, and internal teams to address warranty-related issues effectively and efficiently.
- Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.
- Policy Development and Compliance:
- Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
- Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.
- Data Analysis and Reporting:
- Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
- Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.
- Internal and Dealer Support:
- Act as the primary contact for warranty-related inquiries from internal M&R team, dealers, and authorized service providers.
- Develop and implement a comprehensive warranty training program for internal staff.
- Recall Notification and Management:
- Manage the identification and resolution of product recalls in compliance with regulatory requirements.
- Quality Control and Supplier Management:
- Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.
- Minimum 5 years of experience in warranty management, preferably in a relevant industry.
- Demonstrated ability in managing complex warranty claims and negotiations.
- Strong leadership skills with experience in team building and training.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficient in data analysis, reporting, and performance metrics.
- Technical understanding of the industry’s products and services.
- High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
- Outstanding communication and interpersonal skills..
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