Company Description

Hubbell is a leading manufacturer of water heaters used in a variety of applications including the Commercial, Industrial, Food Service, Offshore/Marine, and Residential markets. We are committed to being a reliable choice for our customers by providing well-built products and superior service.

Role Description

As a Field Technical Support Representative, you will be responsible for providing technical support and assistance to customers and clients. Your duties will include but are not limited to:

• Troubleshooting and resolving technical issues via telephone, written communication, and onsite visits
• Conducting product installations and upgrades
• Providing training and guidance on product usage
• Collaborating with the sales team to identify customer needs and recommend appropriate solutions
• Interface with customers that require post-sale technical support, both in-house and in the field, to improve customer satisfaction
• Using Salesforce or other company databases to record all technical support activities
• Interface with engineering to provide design input for product improvement
• Assisting in the creation and management of company product technical data including manuals, troubleshooting guides, and related literature
• Travel and the ability to be "on-call" is required
• Having an in-depth knowledge of Hubbell products

Qualifications

• Strong technical knowledge and experience in water heater systems and related equipment
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information effectively to both technical and non-technical audiences
• Experience in customer service or support roles
• Strong organizational and time management skills
• Ability to work independently and in a team
• Valid driver's license and willingness to travel to customer locations
• High attention to detail and commitment to providing excellent service
• Previous experience in a field technical support role is a plus
• Technical certifications related to water heaters or relevant industry is a plus