Job Overview

Customer Service Representative III ensures customer expectations are accurately determined and fully met. The Customer Service Representative III may be assigned to support specific customers or territories.

A Day In The Life

• Manage customer inquiries via phone, email and Salesforce.com.
• Review customer purchase orders for accuracy and requesting revisions, as necessary.
• Order assignment or processing and review.
• Documenting Salesforce.com and SAP as needed.
• Notifying customers when there are issues or changes with their orders and working to resolve them in a timely manner.
• Creating order workflows for pricing approvals.
• Placing orders on hold and assigning reason codes.
• Process and monitor PIA orders, including requesting proforma invoices and sending reminders to accounts where payments are delinquent.
• Working with collections to resolve accounts with past due invoices to minimize new order delays.
• Expediting orders for better ship dates as needed.
• Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person / department as needed.
• Keeping clear up to date records and documentation.
• Creating quotations.
• Working with outside / inside sales team, and other departments within GAI-Tronics and other Hubbell brands.
• Assisting customers with basic technical questions.
• Running daily backlog reports and updating customers of delayed orders.
• Process customer returns and credit requests.
• Complete export documentation for export orders.
• Attend meetings and training sessions as requested.
• Other duties as assigned.

What will help you thrive in this role?

Education & Experience :

• High school diploma or GED required / college degree preferred.
• Minimum 3-5 years previous customer service experience.
• Experience in a manufacturing or made to order business environment preferred.
• International account / export compliance knowledge a plus.

Skills :

• Strong verbal and written communication skills necessary.
• Strong Microsoft Office Skills, SAP, Salesforce experience a plus.
• Problem Solving and Prioritization.
• Account / Project management.
• Multi-Tasking.

Competencies

Last updated : 2024-06-22