Job summary

We are looking for Service Advisors to join our team in Taunton, who will assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals.

As a Service Advisor you will be the first point of contact for calls into NHS 111 for patients that do not require a full assessment.

Candidates MUST live within 1 hour travel of the Taunton Call Centre.

Main duties of the job

• Working with the Team Manager
• Answering inbound calls from members of the public in need of advice by directing them to the most appropriate service.
• Ensuring that all calls are answered promptly, accurately, and professionally in line with the Performance Standards.
• Participating in the monthly call audit process.
• Support the Team Manager to ensure the efficiency and effectiveness of
• functions; meeting all national and local quality standards and key
• performance indicators.

About us

HUC is at the forefront of change and innovation in the health sector. We are passionate about patient care, and we have established a strong track record in delivering pioneering services.

NHS Pension Scheme. NHS Blue Light Card, Employee Benefits and expenses opportunities.Training and development to employee perks and discounts through our Heroes hub employee benefit & wellbeing site.

Employee Assistance Programme.

Job description

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation.

Person Specification

Experience

Essential

• Do you have an excellent telephone manner?
• Do you have knowledge using IT Packages?

Last updated : 2024-06-22