• Statement of the Job

Every store manager is responsible for the proper and efficient operation of the store within company policy and the local laws in such manner as to ensure that the store is profitable. Store Managers also must maintain the highest level of customer service.

• The Duties and Responsibilities Are:
• Customer Service

Gives all customers prompt and courteous service adhering to all Best In Class standards
Ensures that store appearance reflects company expectations and standards
Ensures that the store is open and ready for business during all hours
Handles all customer conflicts by using our method of MAKE IT RIGHT

• Increase profits to ensure the financial security of our ESOP

Utilizing all tools and departments to ensure all programs and policies are executed
Managing all expenses and sales to budget (or better)
Neighborhood marketing (knowing your customers wants and needs) by community involvement
Participates in all Suggestive Selling contests by motivating Sales Associates

• General Management

Is committed to our Vision/Mission Statement (T.H.A.N.K.S.)
Ongoing recruiting for talented candidates for the Company
Effectively schedules associates to meet business demands per labor planner program
Effectively communicates with store associates, Division Manager, and the corporate office
Follows all federal, state and local laws and ordinances pertaining to the operation of the store
Provides a role model of conduct for other associates in the store
Controls variable expenses of the store
Ensures all associates adhere to company uniform policy and provide prompt, courteous customer service
All Store Manager checklists are performed daily
Ensures Sales Associate checklists are performed each shift
Ensures schedules are posted two weeks in advance, per policy

• Accounting

Ensures all paperwork is done accurately and in a timely manner
Maintains inventory and cash loss within company guidelines
Conducts inventories, cash audits, cigarette counts, cost and supply audits as directed by management
Ensures all store deposits are taken to the bank daily, including weekends
Ensures sufficient change available for use throughout all operating hours
Ensures all required documents are sent to the store analysts

• Human Resources

Treats all associates with dignity and respect and uses the proper personnel management techniques
Ensures that all associates receive breaks
Advises division manager of any personnel situations or policy violations having an adverse effect on store operating performance
Commits to all training programs by working with the Trainer to ensure all associates are trained on their job duties
Ensures all associates are properly recording all hours worked by following our “no work off the clock policy”
Provides an environment free of any type of harassment or hostile conditions
Complies with the Company’s Responsible Retailing policy
Works with all associates to ensure ongoing training and development to further their careers
Records hours worked in the workstation

• Security

Ensures all associate cash handling procedures are followed
Ensures all security video surveillance equipment is in working order
Ensures a safe shopping and working environment
Ensures all company assets are protected, including cash and merchandise
Ensures vendor check- in procedures are followed per company policy
Ensures cash is only kept in one of three places: safe, cash register and bank

• Merchandising

Ensures all promotional signs are posted on the date assigned
Ensures current plan-o-grams are being used
Communicates with Division Manager for any special needs or request
Ensures that all merchandise orders are sent properly to prevent out of stocks and maintain inventory levels as directed
Works with DSD (Direct Store Delivery) vendors to ensure 100% in stock of product
Monitors inventory levels at all times and communicates with the Division Manager to prevent out of stocks
All food service areas are kept clean, and all sanitation procedures are followed

• Maintenance

Floors are kept clean and maintained
Reports any maintenance problems that cannot be corrected immediately without assistance to the Hucks Solution Center, via the Intranet
Ensures all equipment is in working order by maintaining proper operating procedures

• Safety

Ensures that ladders are properly used
Ensures that lifting procedures are followed per company policy
Ensures that wet floor signs and floor dryers are used, per company policy
Reports accidents promptly to Division Manager and corporate office
Reports all work related injuries to Medcor
Ensures all EPA regulations are met by complying with UST (Underground Storage Tank) procedures