You haven't searched anything yet.
Immediate availability for individuals that are highly productive excel in customer service! We are seeking energetic individuals to join our thriving and fast-paced Business Development Team as a Service Department Scheduling Representative.
You will be required to contact and follow up with our service customers and improve customer retention. Daily duties consist of inbound calls, high volume outbound calls and helping customers through the dealerships service process.
In this role, you will be the link between our service customers and the service department.
You will assist the customer by scheduling their vehicle for service. You will be on the phone most of your day, so a strong passion for helping customers and developing your skills is crucial.
We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Come and see what we have to offer!
Who We Are
At Hugh White Chevy Buick Lancaster, we strive to make every customer a customer for life.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth.
Your professional development is one of our top priorities.
That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
What We Offer
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Savings Plan with 4% Employer Match
Paid Vacation
6 Company Holidays
Paid Training
Ongoing Professional Development
Employee Discounts
Closed on Sundays
Saturday Lunches Provided
Legacy Company (over 100 years in business)
Employee Pot-Lucks, Luncheons, and Team Activities
Tight-Knit and Inclusive Culture
Internal Career Progression and Promotions
Custom and Competitive Wage Plans
Long-Term Job Security
Responsibilities
Respond quickly to internet and phone inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up calls with customer after service visit
Participate in team and process development sessions keeping positive relationships with teammates, service teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Previous call center experience is a HUGE PLUS
Valid driver’s license
Willing to submit to a pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Last updated : 2024-06-16
Full Time
$53k-70k (estimate)
06/17/2024
06/29/2024
The job skills required for Service scheduler include Scheduling, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service scheduler. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service scheduler. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service scheduler positions, which can be used as a reference in future career path planning. As a Service scheduler, it can be promoted into senior positions as a Capacity Planner that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service scheduler. You can explore the career advancement for a Service scheduler below and select your interested title to get hiring information.