9 Support Services Team Lead Jobs in Columbus, GA
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Support Services Team Lead
$50k-64k (estimate)
Full Time | Ambulatory Healthcare Services
2 Days Ago
Hughston is Hiring a Support Services Team Lead Near Columbus, GA
POSITION GOALResponsible for direct leadership of the Billing Support Staff to ensure optimal patient satisfaction and timely resolution of accounts receivable. POSITION RESPONSIBILITIES
Education:Required:High School Diploma or equivalent
Required:Special Qualifications:
- Primary point of contact for the day-to-day activities of the billing support team and acts as Central Billing office subject matter expert as it relates to self-pay patient activity and batch posting.
- Escalation point of contact for patient billing grievances.
- Evaluates staff performance assessments and annual evaluations, implementing action plans as warranted.
- Plans and directs workload for assigned staff support.
- Assists with quality review and staff education to ensure State, Federal and payor refund requirements, guidelines and regulations are being followed and are compliant.
- Assists in the development of revenue cycle operations policy/procedures.
- Primary representative/ relationship liaison with third party vendors for products directly affecting self-pay or other outsourced accounts receivable.
- Monitors productivity and engages staff to maintain departmental expectations to ensure expected performance goals are met.
- Provides supervision to direct staff, inquiring parties to include training, education, work allocation and problem resolution.
- Primary resolution contact for patient posting or batch discrepancies.
- Oversee reconciliation of USBANK activity to Athena and ensures there are no discrepancies.
- Oversee posting of patient and insurance payments in Athena by Financial Analyst; ensure payments are posted promptly and accurately.
- Oversee management of correspondence dash board and distribution of patient portal communication
- Primary representative for special projects as assigned by Executive Management.
- Primary back up for Revenue Cycle Manager.
- Manage and oversee accesses to multiple payer websites or TPA sites to obtain EOB’s, claim status for each elective provider group.
- Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for staff when applicable
- Manages overall PTO process; timely enters and approves PTO time per pay period
- Oversee management of direct reports to include Team Lead Positions.
- Manage insurance and patient refund issuances processes within organization.
- Three years of medical billing experience
- One-year supervisory experience
Education:Required:High School Diploma or equivalent
Required:Special Qualifications:
- Must have knowledge of CPT and ICD-10-CM and medical terminology.
- Must have familiarity of reimbursement methodologies and schemes
- Must have familiarity of State, Federal and Payer Guidelines.
- Must have a Valid Driver’s License and satisfactory motor vehicle record (MVR).
- Revenue Cycle Certification
- Candidates who are hired are eligible to receive a Healthcare Financial Management Association (HFMA) membership and access to certification trainings.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$50k-64k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
12/17/2024
WEBSITE
hughston.com
HEADQUARTERS
PHENIX CITY, AL
SIZE
200 - 500
FOUNDED
1949
TYPE
Private
CEO
MARK BAKER
REVENUE
$50M - $200M
INDUSTRY
Ambulatory Healthcare Services
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About Hughston
Hughston is a provider of advanced orthopedic services and musculoskeletal trauma, sports injuries, spine and upper extremity treatments.
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