** This position may be performed remotely. **

Please apply online at https://www.hrci.org/about-hrci/hrci-careers. 

Who we are:

HRCI®, headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For over 50 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and offers world-class learning, as well as the administration of eight global certifications and is dedicated to helping professionals achieve new competencies that drive business results. We are a dynamic non-profit with a hard-working, committed team. Want to know more about what life is like at HRCI? Find out more about us here.

Why HRCI: 

• Be part of a dynamic and passionate team of professionals focused on driving the organization forward. 
• Have the autonomy to grow your career and opportunities for professional development.
• Highly rewarding work in a fun, team-oriented culture. 
• Great benefits (health insurance, generous time off, 401(k) match, parental leave) and a flexible working environment.

Position Overview:

The Chief Operating Officer (COO) will serve as a member of the Executive Leadership Team (ELT) and works closely with the CEO in guiding and leading HRCI. As part of the ELT, the COO drives the development of the organization’s strategic goals. The COO will have multiple functional areas of responsibility including Product Development (learning-editorial build), Governance and Business Planning, Organizational Certifications (HRSI), Human Resources, Customer Service. This position will be responsible for overseeing the day-to-day operations as well as the strategic components of functional areas while leading and managing multiple teams. The successful incumbent has executive and operational experience with a proven track record of creative problem solving. With input and oversight from the Chief Executive Officer (CEO), the COO will implement the HRCI strategic plan through the development and execution of annual operating plans. The successful incumbent has extensive operational experience and a proven track record of creative problem-solving and change management to join in a high-growth, fast-paced organization.

Strategy, Vision and Leadership

• Function as a member of the ELT and may represent the CEO at internal and external meetings, as requested.
• Work in close collaboration with the CEO to drive the development of HRCI’s strategic goals and objectives as well as the overall day-to-day management of functional areas of responsibilities.
• Collaborate with HRCI ELT to develop and nurture strategic relationships.
• Lead enterprise-wide projects.
• With input and oversight from the CEO implement horizon plan, annual business plan through informed development and execution of operating plans.
• Work closely with the CFO and ELT to monitor financial planning, budgeting, cash flow, investment priorities, and policy matters. Exercise sound financial judgment and management of resources within areas of responsibility that enable the organization to operate consistent with sound budgeting practices. 
• Maintain continuous lines of communication with ELT and LT, keeping the CEO informed of all critical issues.
• Working closely with Chief Revenue & Learning Officer (CRLO) to enable revenue growth and other key revenue-producing programs.

Team Development/Leadership

• Oversee internal office operations to include Product Development (Learning-editorial build), Governance and Business Planning, Organizational Certifications (HRSI), Human Resources, Call Center operations.
• Function as “cultural ambassador” and “change expert” with a strong commitment to advancing the organization’s desired culture.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Motivate and inspire staff with the proper level of direction, urgency, and support to facilitate their success.
• Monitor staff performance and goal development. Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and evaluate results.

What You Will Bring to the Job:

• Advanced knowledge of Product Development that supports the business community and workplace betterment
• Strong financial and business acumen and knowledge of association best practices to achieve organizational excellence
• Excellent judgment and creative problem-solving skills including effective negotiation and conflict resolution with the necessary understanding and experience to lead change management initiatives.
• Entrepreneural spirit demonstrated commitment to the highest level of integrity and ethical behavior
• Strong executive presence with a proven track record of success facilitating progressive organizational change and development within a growing organization
• Superior management skills: ability to influence, motivate, and engage direct and indirect reports and peers; ability to inspire and motivate constituents with clear strategic vision and thinking
• Strong mentoring, coaching experience to a team with diverse levels of expertise 
• Strong analytical, organizational, and people skills with careful attention to detail
• Exceptional Project Management skills with the ability to follow schedules and meet deadlines, work with creativity and flexibility in a fast-paced environment
• Highly-developed personal, interpersonal, and networking skills with a positive attitude and a professional demeanor
• Strong communication skills - Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior leadership, HRCI’s board of directors, and staff
• Ability to work independently as well as collaboratively with internal and external stakeholders
• Diplomatic, resourceful, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Ability to perform in a fast-paced environment, anticipate challenges and effectively resolve conflict by identifying opportunities and pivot when needed.
• Passion for HRCI’s mission - Ability to work effectively with all stakeholders (HRCI team mates, and volunteers to advance the mission and impact of the organization

The Skills You Need to Succeed:

• Bachelor’s Degree required); Masters’ Degree highly desirable, in a business-related field Business or, a master’s in business administration is preferred
• Minimum 15 years’ experience in a senior management role gained in a high-growth organization
• Experience managing profit & loss business lines required
• Knowledge of certification development and administration highly desirable
• HR or Business credential (i.e. SPHR, GPHR, CAE) preferred

Learn about our vision, mission, and commitment to diversity and inclusion at https://www.hrci.org/about-hrci/who-we-are.