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Location: remote
The Lead Product Manager partners across various multi-disciplinary teams at Humana to design, define and deliver digital and non-digital clinical solutions to help drive improved health outcomes for our members. The Lead Product Manager sits in the center of strategy, design, engineering, technology, clinical, and operations and is responsible for owning the full end-to-end product lifecycle. You should apply for this role if you are a leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative clinical products and programs at scale.
Responsibilities
Develop and own the product vision, product strategy, Objectives and Key Results (OKRs), roadmaps, requirements and execution of multiple clinical programs and products
Utilize product management processes and tools such as: user research and concept testing, opportunity sizing and business case development, product blueprints, training development and ability to de-risk barriers to scale. Leverage a preferred Product framework consistently
Refine the backlog and make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs. Successfully work with customer and internal stakeholders to understand pain points and workflow issues with existing live product features. Proactively work to mitigate risk
Inform data requirements with business rationale. Work with relevant partners to develop plans for data ingestion and optimization
Identify the highest impact areas for our members and providers. Translate metrics into business decisions and well-defined business use cases
Leverage a design-first (e.g., “double diamond”) approach to developing product requirements, including partnering with design/research, marketing, engineering, technology, and other team members to deeply understand member and provider needs. Collaborate with internal stakeholders to ensure alignment with business partners and member needs
Successfully leverage quantitative and qualitative research to create prioritized requirements when defining solutions and workflows
Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and providers
Leverage a consistent and data-based framework for making buy/build/partner decisions when scoping solutions. When applicable, successfully partner and co-develop with external digital health companies to launch a clinical product or program
Implement agile and lean methodologies to rapidly learn and iterate product concepts to create sticky user experiences and to consistently assess value and “fail faster”
Define success for each phase of the product lifecycle from initial feasibly phase to fully scaled solution. Define Key Performance Indicators per phase and path to incremental value and continuous optimization. Drive product success metrics including market adoption, customer satisfaction, and utilization
Serve as a leader on the clinical product team. Coach and mentor junior product managers to grow their product skills and abilities. Proactively contribute to team culture and help drive cross team strategic initiatives and best practices
Role Essentials
Bachelor's degree
7 or more years of product management and/or clinical solutions experience
4 or more years of project leadership experience
Strong customer/end user orientation, with a data driven decision making approach
Demonstrated experience utilizing a standardized and effective product management framework including but not limited to: user research and concept testing, opportunity sizing and/or business case development, product blueprints, data and/or technology requirements, and ability to de-risk barriers to scale.
Comfortable working independently and communicating through multiple levels in the organization
Exceptional oral and written communications skills, with the polish, poise, and executive presence that will ensure effective interaction with all organizational levels, including senior and executive level audiences
Strong ability to drive cross functional teams to alignment in the midst of ambiguity
Experience working with external partners to execute a product launch
Ability to drive significant transformation
Solid track record managing products that achieved successful financial outcomes
Competence working on very large and most complex assignment
Role Desirables
EHR experience
Direct experience working with patients and/or providers preferred
Experience in Healthcare, care coordination, clinical workflow management, clinical programs, or value-based care.
Track record of delivering value via products that have scaled. Experience commercializing digital health products to consumers, patients, members, and/or providers
Track record of delivering with cross-functional agile scrum teams
Experience with healthcare data and standards
Previous people management experience or experience leading cross functional teams or initiatives
Additional Information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$123,800 - $170,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Full Time
Insurance
$108k-133k (estimate)
06/02/2024
08/01/2024
humana.com
TEMPE, AZ
15,000 - 50,000
1961
ALISON RITCHHART
>$50B
Insurance
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on puttin...g the customer first.
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