Become a part of our caring community and help us put health firstThe Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The SPO guides the development of updates, features and services associated with Humana.com. The ideal candidate juggles multiple priorities and collaborates closely with cross-functional teams including engineering, design, marketing, and content, working creatively to deliver best-in-class customer experiences with timely delivery.

The Senior Product Owner maximizes value of product created by Agile team. Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, andwork is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

To achieve these ends, they should:

• Collaborate with a variety of stakeholders to define features with a roadmap aligned to business objectives

• Define and ruthlessly prioritize features based on customer research, business goals, and data driven analysis

• Constantly fine tune their understanding of the customer and customer experience through interviews and VOC analysis

• Be a productsubject matter expert and advocate for strategic thinking—emphasizing iterative, goal-oriented approaches to problems when partnering with business owners

• Work with our engineering teams to appropriately scope prioritized work

• Drive product development through QA and launch, personally owning and checking for the quality of the product they ship

• Monitor feature performance and impact to company KPIs, and gather insights to further iterate on features

• Advocate for their teams progress and delivered feature outcomes across the business

Use your skills to make an impact

The strongest candidate will exemplify these values: 

Strategic planning: Candidates must have the ability to see the big picture and use that ability to set plans and goals for cross-functional teams. The ideal candidate will have the ability to navigate through disruptive technologies, new competitors, and fast-changing customer expectations to create a product strategy that is backed by data and consumer needs.

Value Determination and Prioritization: Candidates must have excellent skills assessing value and understanding feasibility to determine how to sequence the product roadmap. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs.

Curiosity and Empathy: Curiosity and a human-centered approach will drive candidates to find relevant data and turn it into information that can help improve their products. Candidates will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap.

Data Obsessed: Candidates must demonstrate a comprehensive understanding of how users leverage products and determine optimization opportunities. Candidates must demonstrate advanced skill reading and interpreting multiple product analytics sets to improve digital product performance.

Communication: Candidates must be able to inform and influence across multiple audiences through clear, concise materials that create shared understanding of the requirements, contribution/performance, and importance of the digital work. Demonstrating these skills involves conveying information in a simple, easy to understand manner without losing the core message.

Required Qualifications:

• Bachelor’s Degree or equivalent experience with Healthcare Product solutions

• 3 years of Agile product owner or product management experience, preferably with health insurance products

• Proven track record of managing all aspects of a product throughout its lifecycle from concept to delivery

• Strong intuition about user experience and what makes a product experience great

• High sense of accountability and strong problem-solving skills

• Excellent written and verbal communication skills

• Strong collaboration and team-building skills

Preferred Qualifications:

• Experience with healthcare and/or insurance products

• SCRUM Product Owner Certification

• SAFe Product Owner/Product Manager Certification

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$93,000 - $128,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.