The Role

The Assistant Adoptions Center Manager will have a schedule of, 5, 8-hour shifts, Thursday-Monday. In this role, your main responsibilities will be to provide assistance and direction to the Adoptions Team. You will be assisting the Adoption Center Manager with staff/volunteer performance management, staying up to date and aligned with field best practices and writing and implementing department/program policies and procedures. This position will also ensure that Adoptions, Cat Café and Retail Center are running efficiently and effectively. A few more key components to this role are:

• Providing and maintaining exceptional service both in person, email, & over the phone
• Managing difficult or emotional customer situations and responding promptly to customer needs
• Collecting and maintaining accurate records
• Performing administrative tasks, reconciling daily deposits and compiling daily reports and weekly/monthly statistics
• Provide information and answer questions regarding adoption, veterinary medical, or animal behavior
• Coaching staff and volunteers by providing regular, ongoing feedback and training

What We Need From You

• Required: A minimum of 1-year experience with companion animal handling and care
• Preferred: A minimum of 1-year experience in shelter environment
• Preferred: Multi-lingual, English & Spanish
• Enthusiasm for the mission of the Humane Society of Charlotte and helping animals in our community
• Exemplifies and fosters workplace culture of compassion, diversity, equity and inclusion
• Excellent communication skills, including the ability to effectively handle and diffuse high-stress and emotionally charged situations
• Computer literate in a Windows environment; proficient in Microsoft Office Applications
• Must have a reliable mode of transportation
• Must be willing to work flexible hours
• EOE

About HSC

HSC has been around for over 45 years, In June of 2022, HSC has moved into our brand-new Animal Resource Center just minutes away from our previous shelter. As a result, in 2023 we were able to help over 3600 companion animals find new homes in the community and offer support to many others in our community. Our Adoption Center provides not only animal adoption services but also contains our own Cat Cafe and Retail Center that is open to the public.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Match
• Company covered Short Term Disability & Life Insurance
• Medical & Dependent Care FSA
• Employee Assistance Program including free mental health care, legal and financial help
• Professional Development Assistance
• Student Loan Assistance
• PTO
• Paid Holiday & Birthday PTO
• Paid Parental Leave
• Paid Bereavement Leave
• Paid Pet Bereavement Leave
• Pet Discounts Including:
• Medical/Wellness Care including Flea/Tick & Heartworm Preventative
• Dog Training
• Pet Adoption
• Pet Insurance with MetLife
• Pet Food through Hill’s VIP & Royan Canin

Join Us!
Come join our team of amazing professionals that are truly making a difference in the lives of animals and families in our community. Visit our careers webpage, https://humanesocietyofcharlotte/careers/ , for a detailed job description as well as additional information on our organization and clinic. We look forward to hearing from you!

*We are an EOE and accept employees with a criminal background however, employees are accepted based on their charges and the nature of the position. We are unable to accept those with sex offender or animal abuse/neglect charges.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend

People with a criminal record are encouraged to apply

Work Location: In person