Job Summary

HMC ‘s Medical Receptionist is a passionate and empathetic professional with experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance.

Essential Duties & Responsibilities

The following duties are illustrative and not exhaustive

• Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts
• Uses practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed
• Demonstrates compassion, empathy and patience when dealing with patients
• Communicates effectively and professionally with patients, their families, and medical staff to address any concerns or special requirements
• Performs various office tasks as necessary
• Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area
• Collects, sorts, distributes, or prepares mail, messages, or courier deliveries
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes
• Provides directions to the office to new patients, consulting practitioners, and vendors
• Contributes to team effort by accomplishing related results as needed
• Other duties as assigned

This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.

Requirements

• Must be able to communicate in Spanish and English
• Proven experience as a Medical Receptionist or similar role
• Active listening and communication skills
• Knowledge of HIPAA regulations and maintaining patient confidentiality
• Capable of managing difficult or emotional customer situations by responding promptly to members needs and requests
• Patient focus, multi-tasking, time management, attention to detail, quality focus
• Capable to demonstrate empathy
• Superior customer service skills
• A high level of professionalism and understanding of patients' rights and responsibilities
• Must exhibit good active listening and comprehension skills
• Ability to handle patient’s requests, concerns and complaints
• Work well under stressful conditions and treat patients with respect and dignity
• Excellent interpersonal and organizational skills
• Able to write, read and speak clearly
  Supervisory Responsibilities None
  Physical Requirements/Working Environment
  
  • Able to stand, sit or walk as needed
  • Able to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear; and taste or smell
  • Able to kneel, crouch or stoop if necessary
  • Able to lift up-to 10 pounds, bend, often move objects and assist patients to move
  • Work in a well-lighted, clean environment
  • Fast Paced environment
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Disclaimer
    Humanitary Medical Center Inc reserves the right to modify, interpret, or apply this job description, as it desires. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this
    job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. This job description is not an employment contract, implied or otherwise.