The Medical Center Manager is responsible for working with the Medical Director to oversee the clinical and administrative aspects of the practice(s), including practice profitability, revenue goals and other metrics. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership and assuring adequate access for patients.

Office Manager Responsibilities

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, research process improvements/efficiencies, recommends and implements changes.
• Works closely with the Medical Director, practice supervisors, and the Regional Director, to ensure that associates are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.
• Works with staff supervisors, Medical Director and HR to address personnel issues.
• Works respectfully and cooperatively with management, staff, patients, and vendors; handling escalated patient and staff issues as needed.
• Attends Divisional Operating Team and Practice Manager meetings, and others as required.
• Monitors monthly statistical reports and practice trends and develops actions plans accordingly.
• Participate in new business development as appropriate for practice.
• Must be able to work effectively as a member of the leadership team.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.
• Maintains strict patient and associate confidentiality in compliance HIPAA guidelines.
• Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.

Compliance

• Reviews practice risk assessment regularly and reports any issues.
• Assures the clinics practice's compliance with federal, state and safety regulations.
• Accountable for assuring compliance with patient and staff safety regulations.
• Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, and participates in available learning opportunities.
• Maintains knowledge of and complies with standards, policies and procedures, including Associate Handbook.

Quality

• Assures that the highest quality of care is delivered by the practice.
• Reviews patient care quality data and peer review data and develops action plans as necessary.
• Supports clinical leadership with producing plans for improving quality and patient safety.
• Implements effective, quality marketing programs.

Clinical Operations

• Works with the Medical Director to develop the vision and direction of the practice in alignment with HMC’s priorities.
• Works with practice providers and practice management team to develop, implement, and manage the Work plan.
• Monitors continuing medical education of the team.
• Contributes to the evaluation and improvement plans for Physicians/ARNP’s and PA’s.
• Coordinates the scheduling of providers.
• Meets regularly with practice providers to review material from Operating Team meetings, financials including provider productivity, and to review progress on goals and work plan.

Training & Development

• Manages practice staff - hiring, training, supervising, evaluating, disciplining and terminating.
• Organizes and implements orientation and training programs for all new staff and providers under the guidance of the Medical Director.
• Promotes educational opportunities for staff and providers; develops future leadership within the office.

Process Improvement

• Ensures the patient satisfaction scores related to the office demonstrate continuous improvement.
• Reviews annual staff and provider satisfaction reports with Medical Director, office leadership, providers and staff; Develops, implements and monitors ongoing improvement plans.

Teamwork

• Administers regular provider and staff meetings to gather feedback, ensures appropriate patient access, and develops teamwork.
• Assures that staff and providers have support and accurate information about activities and goals.
• Promote teamwork and cross training.

Finance

• Develops and manage practice annual budget.
• Works with the Regional Director to contribute cost effective staffing solutions.

Environment

• Creates a positive and productive work environment to attract and retain staff, providers and patients by supporting the mission, vision and Cultural Attributes of HMC.
• Ensure medical center is clean, organized, and presentable always

Additional Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities

Supervise all medical center staff.

Education & Experience

• Bachelor's degree is preferred.
• Prior leadership experience in a Managed Care Industry is required; requires a minimum of 5 years in combination with meeting education requirements.
• Experience directly supervising non-exempt staff and leadership team is required.

Knowledge, Skills & Proficiencies

• Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.
• Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. Experience with eCW strongly preferred.
• Managed Care experience preferred.
• HEDIS/MRA experience preferred.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive.
• Ability to work effectively with various levels of organizational members and diverse populations including staff, provides, patients, family members, insurance carriers, vendors and the general public.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to analyze and interpret data for appropriate and effective response.
• Ability to handle staff and organizational information in a confidential manner.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements/Working Environment

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements/Working Environment

Work will involve some driving/traveling to assigned clinics.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.