Position Title: Community Manager at Humphrey Management

Company Overview:

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

Job Summary: 

The Community Manager is directly responsible for all aspects of the resident community and services. S/he is responsible for supervision of all team members associated with the project and their standard of performance. Manages property to ensure efficient and profitable operation.

Accountable to: Residents, Regional Manager and Team Members

Reports: Regional Manager

Key Responsibilities:

• Oversee property operations in line with company values
• Uphold professionalism and image
• Deliver top-notch customer service and communication
• Assign tasks to team members
• Remain on call 24/7 for emergencies
• Manage incident reports and safety compliance
• Assess and adjust property operations as needed
• Maintain occupancy levels and lease units
• Review leases and ensure financial stability
• Supervise maintenance contracts and assist residents promptly
• Schedule staff for efficiency
• Certify resident income and inspect property
• Conduct annual employee appraisals
• Control inventory within budget
• Make daily operational decisions
• Plan community events
• Manage correspondence and employee records
• Offer resident information and referrals
• Prepare property budgets and financial statements
• Submit subsidy vouchers as needed
• Handle additional tasks as required

Qualifications and Skills

Education & Experience Requirements:

High School Diploma or equivalent. Some related college courses preferred. Excellent verbal and written communications skills. Ability to use computer software, and email. Good budget and accounting skills. Knowledge of Microsoft Office preferred. Prior related experience highly preferred.

Essential Equipment Skills:

• Proficiency in Boston Post software
• Ability to operate computer, printer, telephone, fire alarm system, equipment for the disabled, FAX machine, photocopier/scanner, and car.

Physical Activities and Requirements:

• Standing, speaking, hearing, reading, and writing (60-100% regularly)
• Maximum weight carried: 120 lbs; Average weight carried: 30 lbs
• Sustained visual and mental concentration
• Walking, sitting (25-59% frequently)
• Carrying, reaching overhead, pushing/pulling/bending, stooping/kneeling/crouching, ascending descending stairs, lifting, and carrying (11-24% occasionally)
• Operation of vehicle and other equipment

I have thoroughly reviewed the job description above and understand all job functions and responsibilities outlined therein. I am capable of performing all duties described in this job description. Additionally, I acknowledge that each employee is expected to take necessary steps to ensure that all employment practices under their control comply with company policies regarding discrimination and harassment based on race, sex, religion, national origin, age, and disability.