Hunt's Services is a locally owned business serving Pierce and King counties. We are competitively priced, fast and highly reviewed by our customers. Our 5 star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with empathy and have excellent customer service skills, we want YOU!

Position: Customer Service Representative (CSR)

Competitive Wage: $21.00 - $24.00 per hour. bonus opportunities available!

WHAT MAKES A GREAT CANDIDATE?

• We only want the BEST on our team, is that you!?
• Must love people and helping people! That's what customer service is all about!
• A premium level of customer service is our standard! Can you deliver that even if you encounter a challenging customer or situation!?
• Someone who truly wants to contribute to the success of our company!
• Reliable! Someone who shows up and has minimal absences!
• Someone who wants to grow, loves a challenge, and handles high pressure environments with tenacity!

IF THIS IS YOU, PLEASE APPLY! WE WOULD LOVE TO MEET YOU!

Benefits

• Medical
• Dental
• Vision
• 6 paid holidays
• Paid Vacation
• Paid sick leave
• 401k retirement with a 3% company match (eligible after one year of employment)
• Weekly pay!

Job duties include (but are not limited to):

• Consistently providing the highest level of customer service to our customers, both new and existing.
• Responding to incoming phone calls in a prompt and courteous manner.
• Directing phone calls to verify the accuracy of scheduling information.
• Creating thorough documentation for technicians before they complete their assigned tasks.
• Conducting follow-up calls with customers and assisting them with online scheduling.
• Proficiently resolving issues and addressing problems as they arise.
• Offering referrals as needed for services not offered within our scope.
• Embrace training opportunities for growth within the company
• Engage in team building and weekly meetings
• Comfortable with prospecting and conducting outbound calls
• Meets monthly metrics
• Reports to the Call Center Manager

Qualifications

• High school diploma, or equivalent.
• 2 years customer service experience. Customer facing or Call Center.

Preferred Skills

• Ability to defuse situations with disgruntled customers.
• Driven and self starter work ethic.
• Experience in outbound calling is preferred
• Experience with Service Titan is preferred.

Schedule

• During training your schedule will be 8:00am - 4:30pm. Then your regular schedule will be Monday through Friday: 9:30am-6:00pm.
• One Saturday per month. This shift will be in office from 8am - 4:30pm (as approved overtime).
• Please note that this an in-person position. This is NOT a hybrid or remote work schedule other than the on call shifts.

Physical Requirements:

• General office environment, with occasional outdoor exposure.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer Service: 2 years (Preferred)
• Work Location: In person