Hospitality General Manager

Cleveland, OH

Competitive Salary and Benefits

General Manager Responsibilities:

• Oversee all day-to-day operations of the winery restaurant, including dining room service, bar operations, kitchen management, and event planning, inventory control, customer experience.
• Manage budgeting, forecasting, and financial reporting for the restaurant.
• Monitor costs, expenses, and revenue streams to ensure profitability and achieve financial targets.
• Develop and implement sales and marketing strategies to promote the restaurant and attract customers.
• Collaborate with the winery's marketing team to leverage brand assets and cross-promotional opportunities.
• Conduct daily facility walk-throughs to ensure all stations are set and prepared, and wine selections are restocked to create a clean, guest-friendly ambiance.
• Develop programs to ensure a clean and safe work environment
• Complete all required administrative work including sales reports review, answering emails and voicemails, checking in deliveries, paying invoices.
• Organize and prioritize every shift to ensure the entire team exceeds our guests expectations in all aspects of their experience.
• Conduct daily pre-shift meeting.
• Motivate team to sell, discuss specials, events and parties, recommend food and wine pairings, etc.
• Move through all stations of the restaurant within the shift to ensure an excellent guest experience, monitor activities and communicate coaching opportunities to improve the team.
• Recruit, train, and supervise a team of front-of-house and back-of-house staff members, including servers, bartenders, chefs, and kitchen staff. Foster a positive work environment that promotes teamwork, professionalism, and excellence.
• Ensure an exceptional dining experience for guests, with a focus on hospitality, quality service, and attention to detail.
• Respond promptly to guest feedback and inquiries to maintain high levels of customer satisfaction.
• Help create the standards of service that will be the foundation for The Winery at Mapleside.

General Manager Qualifications:

• Minimum five years of experience as a restaurant manager
• Bachelor’s Degree in Hospitality Management, Business, Marketing or Communication preferred
• Wine knowledge required. WSET. CSW. CS. preferred.
• In depth understanding of culinary and wine trends.
• Experience in opening a new restaurant concept a plus.
• Barsafe, Serv safe preferred
• Exemplify hospitality standards.
• Ability to assess situations and customize solutions.
• Ability to work on your feet for 8 hrs plus
• High energy with an entrepreneurial drive to succeed