Job Purpose:

The primary purpose of this position is to provide a superior sales and service experience to customers and dealers via phone, email and trade shows.

Essential Duties:

· Assist customers and dealers with product and service questions, sales order requests, return requests, technical support, and resolution of conflicts or customer dissatisfaction with services and products.

· Enter data into computer, including warranty cards, customer information, and return authorization surveys.

· Be direct contact with Sales Reps for select territories and solving sales and customer service issues for the them.

· Trouble shoot product issues with dealers and customer walk through repair procedures over the phone

· Travel to retailers and train employees on product

· Travel to trade and consumer shows and work independently

· Perform other related duties and assignments, including factory work if required.

Education/Certification Requirements:

· Requires a high school diploma or equivalency.

Experience and Skill Requirements:

· Minimum six (6) months prior customer service or administrative experience.

· Computer proficiency, including Microsoft Word and Excel, ability to learn Epicor system.

· Minimum six (6) months prior retail experience in outdoor retailer

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person