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At Hunter Super Techs, we are looking for the right individuals who want to build a life-long career in the HVAC & Plumbing industry to join our team.

It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Hunter Super Techs there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn.

We are seeking top-notch Customer Service Reps to join our team!

Customer Service Representative

A Customer Service Representative is responsible for incoming or outgoing customer calls for our residential and commercial customers.

A CSR agent will handle account inquiries, customer complaints and support issues.

Pay Range : $13.00 - $17.00 Hourly

Additional Compensation and Benefits :

• 401K with company match
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• 20K Life Insurance Policy free
• Additional life insurance available
• 6 Paid Holidays each year
• Paid Time Off

Role and responsibilities of a Customer Service Specialist

The job of a customer service specialist involves a variety of responsibilities that ultimately help lead to greater customer satisfaction and retention.

Must have 6 months of prior Customer Service Experience and the flexibility to work evenings and weekends if needed.

Some responsibilities include :

• managing inbound and / or outbound calls;
• following various communication scripts when speaking to a caller;
• customer engagement;
• identifying customer needs, answering questions and providing solutions / alternatives to issues;
• up selling products and services when possible;
• building sustainable customer relationships;
• keeping records of all conversations organized;
• building product knowledge; and
• achieving and exceeding established KPI’s and performance goals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Last updated : 2024-06-15