Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.
Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.
At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job detailsThere has never been a better time to join HDC, we have ambitious plans to improve the quality of life and well-being for our residents by creating a better Huntingdonshire for future generations – come help us realise our goals!
An opportunity to make an impactWe are re-imagining the way we deliver customer service, and this is a tremendous opportunity where you can really make a difference. You will be responsible for developing and delivering a change programme across the customer facing activity, establishing a project structure and define resource needs across the programme as a whole. Your direct control of operations will empower you to present choices and trade-offs, to deliver the changes you believe necessary. Your initial focus will be our customer service model; however, there may be an opportunity to get involved in other transformation work across the council.
A Bit About YouAs an experienced leader with the knowledge and expertise to develop and deliver a change programme you will create a unified Strategy across all aspects of customer interaction, physical and digital, which goes beyond traditional customer service delivery.
Using your knowledge of the practical operation and best practice surrounding customer experience/process design within a large organisation, you will use your experience of successfully delivering large change projects/programmes to implement the approach across the Council, via a fit for purpose structure, with appropriate roles and processes.
Pragmatic in your approach and with a track record of being able to hit the ground running you will be focussed on delivery of significant savings through the design of more streamlined and effective services.
This is a temporary 15 months (from start date) role.
View the job description. [PDF, 0.2MB]
ApplyTo apply for this position please complete the application form.
The closing date is 09:00 Friday 14 June 2024 and interviews will be held 26 June 2024.
For many of our roles (and where it is possible) we are currently working remotely and anticipate in the future returning to a hybrid office model on a flexible basis. This will still include work-from-home and flexi-time opportunities in order to provide a good work-life balance whilst still ensuring that teams benefit from in-person interaction. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.Working for the councilAs an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.