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Summary:
The Consumer Loan Servicing Specialist 1 manages the day to day servicing lifecycle for all performing real estate loans to include mortgages, personal credit lines, and installment loans secured by real estate, and is a a fast paced, highly regulated environment. This position is responsible for the daily maintenance on real estate loans, involving initial boarding of loans to the MSP servicing system through the disposition of loans through the lien release process, and also responsible for monthly reconciliation and remittance of funds.
Duties and Responsibilities:
Follow up with business partners regarding missing or insufficient documents.
Manage workflow to ensure Service Level Agreements are met or exceeded.
Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research.
Responds to both internal and external customer requests through both written and verbal communication.
Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance.
Perform other duties as assigned.
This is an in office role based out of 5555 Cleveland Ave, Columbus, Ohio.
Basic Qualifications:
High School Diploma or equivalent
One or more years’ experience in a customer service related position
Preferred Qualifications:
Working knowledge of Microsoft Excel, Word and Access - Ability to create and edit basic Word and Excel documents.
Demonstrated critical thinking skills and problem solving ability
Prior customer service experience is helpful
Excellent communication skills, both written and verbal
Ability to manage time effectively
Detail-oriented and thorough
Demonstrated dependability (attendance)
Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
Commitment to Huntington's Vision and Values
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
OfficeHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Full Time
Lending & Credit
$32k-42k (estimate)
09/05/2023
07/17/2024
huntingtonloans-email.com
Saint Louis, MO
<25
Lending & Credit
The job skills required for Consumer Loan Servicing Specialist 1 include Consumer Loans, Customer Service, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Consumer Loan Servicing Specialist 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Consumer Loan Servicing Specialist 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Consumer Loan Servicing Specialist 1 positions, which can be used as a reference in future career path planning. As a Consumer Loan Servicing Specialist 1, it can be promoted into senior positions as a Loan Servicing Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Consumer Loan Servicing Specialist 1. You can explore the career advancement for a Consumer Loan Servicing Specialist 1 below and select your interested title to get hiring information.