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Description
Summary : The Customer Relationship Analyst 2 (CRA 2) role builds strong relationships with dealers, distributors and / or manufacturers by providing outstanding customer service and support.
As a more advanced role than the CRA 1, the CRA 2 will be assigned a larger number of accounts than the CRA 1.The CRA 2 analyzes dealer accounts and works closely with manufacturers and distributors to support growth, avoid delinquencies and ensure compliance to HNB-IF policies and requirements.
CRA 2 manages accounts that require more focus and coordination with the manufacturer and HNB-IF Credit, Finance, and Sales teams.
CRA 2 provides ongoing maintenance to existing dealers and supports boarding activities for new dealers as required.The role serves as an excellent opportunity to build a career in either Portfolio Management, Credit, or Sales functions within the dynamic inventory finance industry.
Duties & Responsibilities :
Credit Line Optimization : The CRA 2 is responsible for maintaining the credit needs of a dealer or distributor, which includes identifying, recommending, submitting, and processing credit line increases;
managing order requests and credit over-lines within assigned authorities that may exceed that of a CRA 1, and processing dealer requests related to credit line carve outs and additional product lines.
Account Maintenance : As the primary point of contact for the dealer, the CRA 2 will field dealer inquires, process exception reviews related to credit enhancements, business structural changes, dealer location changes, the follow up of financial statements, subordination and inter-creditor agreement and other credit file conditions.
The CRA 2 may manage dealer repossessions as supervised by CRA 3 or Portfolio Manager.
Processing : The CRA 2 will work with the processing team in Finance to ensure that the dealer’s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly.
The CRA 2 will communicate with the dealer to clear any funds held in suspense, process early pay discounts, and communicate requested plan changes, inquiries and corrections via HNB-IF’s proprietary account management systems.
The CRA 2 will also process dealer trade in requests and refinances, and third party payoffs using similar systems tools.
Account Monitoring & Reporting : The CRA 2 will leverage the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations.
The CRA 2 will prepare problem loan reports and work closely with Credit and Sales to manage stressed accounts.
The CRA 2 will remain the primary contact for the dealer and follow through the entire process until the account is activated to ensure that HNB-IF boarding goals are achieved.
Special Projects / Travel : Opportunity to engage in process improvement projects at the discretion of Portfolio Manager.
Attendance at trade shows and visits to dealers, distributors, or manufacturers may be required. Performs other duties as assigned.
Basic Qualifications :
Preferred Qualifications :
Exempt Status : (Yes not eligible for overtime pay) ( No eligible for overtime pay)
Workplace Type : Hybrid
Hybrid
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.
Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position
Last updated : 2024-05-21
Full Time
Banking
$72k-91k (estimate)
05/22/2024
07/09/2024
huntington.com
COLUMBUS, OH
15,000 - 50,000
1866
Public
STEPHEN D STEINOUR
$5B - $10B
Banking
Huntington Bancshares is a financial holding company of banks that provides commercial, small businessand banking services.