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Customer experience
$46k-59k (estimate)
Full Time | Banking 2 Days Ago
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Huntington National Bank is Hiring a Customer experience Near Lafayette, IN

Description

Summary :

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.

Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.

As a Financial Relationship Banker - Registered, you play a key role in looking out for our consumer and business customers.

You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.

Duties & Responsibilities :

Provides excellent customer service and effectively resolving complex customer issues.

Process customer transactions accurately and efficiently and balance daily.

Responsible for consistent business development and calling program while servicing walk-in customers.

  • Proactively identifies opportunities to grow customer relationships through pre-set appointments, outside calling, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
  • Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships.
  • Educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
  • Maintains knowledge of all products, services, technology and policies.
  • Adheres to all operational, security, risk and regulatory policies and procedures.
  • Performs other duties as assigned.

Basic Qualifications :

  • High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role.
  • FINRA Licenses (required) : Candidate must have 3 of the following 5 licenses in an active status : Series 6 or 7; Series 63 or 66;

State Life and Health Insurance License; SIE Securities Industry Essentials. If the candidate does not already have the required 5 licenses, but at least 3 of them, the candidate must acquire the remaining 2 within 120 days of hire date.

Failure to acquire required licensure within the designated time period, will result in the colleague being ineligible to continue in the position.

Preferred Qualifications :

  • Bachelor's Degree and 2 years or more in customer service and sales banking, financial services or goal driven retail sales.
  • Ability to build, deepen and retain relationships.
  • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
  • Excellent verbal and written communication skills.
  • Comfort with technology such as mobile services and online banking services.

Exempt Status : (Yes not eligible for overtime pay) ( No eligible for overtime pay)

Workplace Type : Office

Office

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.

Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas : F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker.

Applicants must be currently authorized to work in the United States on a full-time basis.

Last updated : 2024-06-26

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$46k-59k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

09/23/2024

WEBSITE

huntington.com

HEADQUARTERS

COLUMBUS, OH

SIZE

15,000 - 50,000

FOUNDED

1866

TYPE

Public

CEO

STEPHEN D STEINOUR

REVENUE

$5B - $10B

INDUSTRY

Banking

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About Huntington National Bank

Huntington Bancshares is a financial holding company of banks that provides commercial, small businessand banking services.

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The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.

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