We are seeking a dedicated, confident and capable individual to join our team as a Dental Receptionist/Scheduling Coordinator. 1 year of dental office experience and understanding of basic dental terminology preferred for treatment planning and dental insurance purposes.

Main responsibilities and duties include, but not limited to:

1. Assists patients calling, texting, emailing or visiting the clinic

• Greet patients and visitors in a professional, friendly manner
• Aids patients and others (e.g., vendors, suppliers) contacting the clinic; may provide direct assistance or take messages and direct calls to appropriate party
• Completes initial patient registration information, scans insurance cards and uploads information to patient electronic dental record (EDR)
• Performs eligibility and verification checks for patients' insurance coverage
• Updates any changes to patient information in EDR
• Schedules patient appointments via phone, text, email, and in person. Manages appointments as needed for rescheduling
• Identifies no shows and cancellations and reschedules patients as deemed appropriate. Charges for no show fees when appropriate
• Schedules appointments with specialists for patients needing treatment in referring offices
• Helps manage the provider schedules to provide optimum efficiency
• Transfers x-rays and/or records requested by other dental offices. Uploads and saves records transferred from other dental and medical offices.
• Be the first to arrive and last to leave, i.e., responsible for opening and closing the office

2. Responsible for verifying dental coverage and authorizations for treatment/services

• Generates estimates for dental treatment and makes financial arrangements
• Documents notes in EDR regarding collections, payment arrangements, failed appointments, or additional conversations
• Processes cash, checks and credit card payments, ensuring full collection of insurance co-payments and private payments
• Assist in filing insurance claims and tracking their progress. Updating information and sending in requested documentation to ensure timely filing and payment of claims
• Assist in preparing billing statements

3. Provide administrative support to the clinic

• Checks with providers for completion of notes, scan any documents and correspondence into patient charts
• Opens mail and routes to applicable party
• Maintains office supply inventory, orders supplies
• Manages and organized reception area including performing basic cleaning duties

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Ability to Commute:

• Lincoln, NE 68521 (Required)

Ability to Relocate:

• Lincoln, NE 68521: Relocate before starting work (Required)

Work Location: In person