Preliminary Requirements:

• Must be available to start training on-site in the next few weeks
• Must be on site to manage lunch, retail, and dinner service operations

Customer Experience:

• Help staff provide an upscale, fine-dining, Michelin-level experience to all patrons
• Manage dining capacity, customer reservations, and reservation notes 
• Efficiently address customer questions, complaints, and inquiries
• Help curate, source, coordinate, and secure buy-out packages and private dining requests with interested parties and management

Staff Management:

• Coordinate daily front-of-house and back-of-house restaurant operations
• Manage staff performance, conflicts, and complaints
• Organize and supervise shifts and set monthly work schedules for staff
• Help source, interview, hire, train, and onboard new staff members

Inventory and Retail Management:

• Place orders for and receive front-of-house retail products
• Efficiently input invoices and maintain inventory in Clover 
• Accurately create and maintain menu kits within Clover
• Maintain and manage front-of-house retail organization, appearance, and operations 
• Oversee the downstairs storage area's organization 
• Conduct monthly inventory reconciliations in Clover

Restaurant Maintenance:

• Help staff in ordering necessary supplies
• Coordinate with service providers (linen companies, fridge and oven technicians, etc.)
• Ensure wait staff and kitchen staff maintain the cleanliness and organization of the restaurant

Other Requirements:

• Control gross margin requirements and operational costs
• Coordinate with Chef Buddha Lo, HR, and members of Marky’s strategy and marketing team daily

Physical Requirements:

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to lift and carry up to 50 lbs
• Ability to stand for prolonged periods of time
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment