HW Kia of West County is Hiring a SERVICE ADVISOR Near Ballwin, MO
HW Kia is seeking a highly motivated Service Advisor to join our dynamic team in St. Louis, Missouri. At HW Kia, we are focused on a world-class experience for our guests as well as our employees. This is not a write it up and forget it type service drive. Candidate must possess the ability to handle their business from start to finish. The Service Advisor is responsible for booking their own warranty and customer pay tickets. They are responsible for all 3rd party tracking and collection of payments. Customer satisfaction is HW Kia's top priority. This high standard of service has come to be expected at by our employees and our customers. We pride ourselves on giving our customers the best experience. If you are looking to join a company who values its employees you have come to the right place! Benefits
Competitive Pay
Medical, Dental, & Vision Insurance
401(k) Plan with Company Match
Vacation & Holiday Pay
Friendly work environment
Growth opportunities
Employee vehicle purchase plans
Saturday Lunches
Family owned and operated
Long term job security
Discounts on products and services
Responsibilities
Provide excellent customer service to maximize customer satisfaction scores
Greet customers in an enthusiastic manner
Perform introductory walk around with customer in service drive
Manage time in a fast paced work environment
Actively listen to customers while receiving/documenting customers needs and concerns
Work as a team with technicians to achieve maximum productivity
Fully complete advisor section of electronic Multi-point inspection
Advise customers of all maintenance and mechanical needs using provided maintenance menu
Effectively translate technician recommendations to a language customers can understand
Develop and provide accurate time and monetary quotes for each repair
Receive payment for maintenance and repairs
Go for test drive with customers to verify concerns when necessary
Any other task provided by management staff
Qualifications
Exceptional time management skills
Positive attitude and superior customer service skills
Basic understanding of automotive technology and terminology
Experience in a Service Advisor position (preferred)
Ability to work while standing for extended hours
Ability to work some Saturdays
Effectively use computer based software and hardware
Ability and willingness to change with the industry
Valid drivers license and clean driving record
Willing to submit to a criminal background check and drug screen
HW Kia of West County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.