IT Support Technician

The person in this position is responsible for the configuring, repairing and upgrading desktop and notebook computers and associated peripheral devices. 

PRIMARY RESPONSIBILITES:

• Responsible for completing assigned IT work tickets accurately and timely including performing technical duties; providing input to internal and external customers and providing support and assistance by phone, in-person or all other methods Cape Air requires.
• Prepare new IT assets for deployment; performs initial program load and user-specific setup for standard desktop applications; troubleshoots PC hardware and software problems.
• Detecting and removing virus infections and implementing and enforcing hardware, software and procedural controls to prevent data corruption.
• Responsible for all aspects of installing PC equipment ensuring that corporate procurement standards are followed.
• Assist with gathering and shipping IT assets.
• Additional duties as assigned

QUALIFICIATIONS:

• CompTIA A Certification preferred but not required 
• IT Support or Computer Repair experience
• Experience with troubleshooting network connectivity, doing network cabling and associated network jack and wallplate work. 
• General PC / Hardware / Troubleshooting experience required
• Experience and knowledge with Microsoft Office Applications 
• Must be goal oriented, have an exceptional attention to detail, and must work well both independently and in team situations.
• Must be able to demonstrate the values of our company’s mission/vision:  kindness, teamwork and the spirit of MOCHA HAGoTDI