2 Station Supervisor Jobs in Hyannis, MA
Hyannis Air Service is Hiring a Station Supervisor Near Hyannis, MA
- Ensure the following:
- Proper planning techniques are used to proactively provide adequate staffing levels for the daily operation. Make available daily station manning/roster sheet
- Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
- Ensure flight departure compliance (on-time performance)
- Ensure flight closure/PDC
- Baggage department and all its duties are being met on a daily basis
- Baggage left behind is being placed in the World Tracer system
- All station, safety and/or security procedures are being met by the employee group
- Quality of check-in procedures is being met to company standards
- Any or all security related responsibilities are being met for each flight and/or pax
- Supplies are always on stock at the station
- All employees are up to date with any or all learning center duties
- Proper frontline employees are well trained and capable of doing the “task at hand”
- Report operational irregularities to Station Manager
- Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
- Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue
- Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has
- Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development
- Maintain and foster positive business relationships with local airport authorities and agencies
- Assist in Customer Service Agent staffing levels and budgeting, as needed
- Interview prospective Customer Service employees, as needed
- Assist with performance reviews and station performance planning, as needed
- Travel to company meetings, as needed
- Assure excellent customer service and efficient counter operations during assigned shift
- Additional duties as assigned
- Previous supervisory or management experience, strongly preferred
- Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
- Experience in building and maintaining airport regulatory relationships, required
- Ability to enforce policy and procedure, required
- Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
- Must demonstrate an understanding of the connection between overall mission and daily tasks
- Must be a proficient writer have an adequate grasp of English grammar
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Must be proficient in Microsoft Word, Office and Excel
- Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
- Able to multi-task in a stressful environment required
- Strong customer service and strong oral/written communication skills required
- Must meet same basic job qualifications as all station agents:
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
Job Summary
Full Time
$56k-75k (estimate)
05/19/2023
09/05/2024
The job skills required for Station Supervisor include Customer Service, Planning, Scheduling, Written Communication, Communicates Effectively, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Station Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Station Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Station Supervisor positions, which can be used as a reference in future career path planning. As a Station Supervisor, it can be promoted into senior positions as a Warehouse Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Station Supervisor. You can explore the career advancement for a Station Supervisor below and select your interested title to get hiring information.
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