Come join our team at the Hyatt Highlands Inn in Carmel, CA!

Director of Services / Housekeeping

Comp range $75,000-$85,000.00 year plus bonus

Education and Experience

• High school diploma or GED; 3 years experience in housekeeping or related professional area

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures compliance with all housekeeping policies, standards and procedures.
• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedule associates to business demands and for tracks associate time and attendance.
• Ensures associates understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Review associate satisfaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers associates to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.​
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Housekeeping management: 3 years (Required)
• Department Head: 2 years (Required)

Work Location: In person