47 Assistant Front Office Manager Jobs in Philadelphia, PA
Hyatt Hotels is Hiring an Assistant Front Office Manager Near Philadelphia, PA
Responsibilities
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
- Assist daily in the guest reception.
- Respond daily all social media feedback and follow up with guests as well as internally.
- Communicates effectively and genuinely with guests, team members and other departments.
- Assists and often leads guest service training initiatives within the front office department
- Maintains a friendly and caring demeanor at all times in a fast-paced environment.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
- Demonstrates teamwork by cooperating and assisting colleagues as needed.
- Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
- Maintains and updates all guest profiles
- Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
- Works with all new hires for FD training.
- Interviews, hire and train guest services agents
- Becomes informed of events/functions in the hotel during shifts.
- Promotes hotel services, facilities, and outlets, and provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
- Maintains a good relationship with repeat guests and their special requests.
- Works closely with Sales and their VIP Clients.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
- A 4-year college degree and at least 1 year of related experience required.
- Supervisory experience required. Labor experience and OPERA experiences preferred.
- Must be proficient in Windows, Company approved spreadsheets, and word processing.
- Long hours sometimes required. Two overnight shifts with this position.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Job Summary
Full Time
Accommodations
$37k-52k (estimate)
07/21/2024
09/15/2024
hyatt.com
CHICAGO, IL
>50,000
1957
Public
MARK S HOPLAMAZIAN
$1B - $3B
Accommodations
Related Companies
About Hyatt Hotels
Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.
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Quotes from people on Assistant Front Office Manager job description and responsibilities
Prioritize and delegate daily work responsibilities to front desk staff.
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Train and guide front desk staffs to provide quality customer services.
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The Assistant Front Office Manager oversee various tasks to ensure the smooth operations of a hotel or physicians front desk area.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Front Office Manager jobs
Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
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Gain relevant office management experience.
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