Hyatt Regency Waikiki Beach Resort and Spa

Our hotel is 1230 room property steps from azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki is directly across from the world-famous Duke Kahanamoku statue, near Diamond Head Crater and centrally located in a dynamic city center.

Enjoy personalized services with the spirit of Aloha, modern amenities, cultural activities, swimming pool overlooking the Pacific Ocean, locally sourced dining special and on-site boutiques.

Please visit our webpage at Hyatt Regency Waikiki to understand more about the property.

The Hyatt Regency brand has a distinct brand promise, personality and guiding principles, offering a unique and differentiated experience delivered by people who care for our guests and colleagues.

The Senior Manager - Food & Beverage oversees all food and beverage outlets within the hotel operated by Hyatt which may include may include restaurants, lounges, coffee bars, regency clubs or banquet facilities.

Essential Functions

• Ability to multi-task in a high pace environment that covers multiple outlets.
• Daily tasks include, but are not limited to :
• Opening and closing of restaurant and bar operations, end of day reports, inventory requisitions, performing daily walk-throughs to ensure compliance with Department of Health regulations as well as Hyatt and property implemented standards of outlets, etc.
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Have floor presence during service hours - including but not limited to, supervising colleagues, training new employees on company procedures and policies while also coaching and mentoring staff within service, documenting corrective action and having disciplinary discussions with colleagues, etc.
• Ensuring that customers receive prompt attention from waitstaff and bartenders that align with standard operating procedures pertaining to outlet and brand standards.
• Coach and counsel colleagues on performance as needed to maintain and reflect both Hyatt and property implemented service standards and procedures.
• Weekly tasks include, but are not limited to :
• Payroll and scheduling for food and beverage outlets, follow up on projects, follow up on outstanding requests from other departments, etc.
• Act as a liaison for the food and beverage spaces within the property, overseeing all public facing outlets and food and beverage managed areas.
• Resolve guest and customer complaints as appropriate to maintain a high level of guest and customer satisfaction and quality.

This will include responding to online feedback by guests and customers alike.

• Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.
• Work with management team to implement policies and procedures to increase guest and colleague satisfaction.
• Assisting in hiring, training and onboarding new colleagues while working in conjunction with management team.

The salary range for this position is $85,000 - $95,000 per year

Perks :

• Tuition, Fitness, and Wellbeing Reimbursement - $1000 per year after 90 days
• Cell Phone and Dry Cleaning Reimbursement
• Discounted Parking
• Medical, Dental, Vision, Flex Spending, Disability and Life Insurance Coverage
• Roth IRA and 401(K) options after meeting eligibility timeline
• Discounted Stock Purchase Options after meeting eligibility timeline
• Paid Sick, Vacation, Holiday time and 3 additional paid days off annually for whatever you choose
• Paid Family Bonding Time and Financial Adoption Assistance
• Free and discounted room nights world-wide
• Employee Assistance Program through Compsych
• Additional discounts and partnerships via PerkSpot

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work.

Join a company that values respect, integrity, Inclusion, empathy, experimentation and wellbeing. With careers spanning the globe, your perfect opportunity awaits.

Discover why Hyatt is consistently ranked one of the world's best places to work.

With more than 130,000 colleagues across more than 70 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking.

Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests.

Hyatt Regency Waikiki is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Qualifications

Qualifications

• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Demonstrated ability to effectively interact with people
• Proven leadership skills with clear and concise written and verbal communication skills
• We are looking for individuals with a true desire to satisfy the needs of others in a fast-paced environment - previous management experience is preferred but not required.
• Experience working in a union environment is preferred.
• Experience with various food and beverage systems (Simphony / EMC, RealTime, SevenRooms, Kronos, etc.) is valued, especially Hyatt systems.
• Ideal candidates should have strong organizational skills, the ability to work with flexible work schedule based upon business needs and be a team player and dynamic leader.
• Must possess the following strengths : high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator with refined verbal and written communication skills, effective in providing exceptional customer service and ability to improve the bottom line.
• Must have excellent organizational, interpersonal and administrative skills.
• Must be proficient in Microsoft suite of products - including Word and Excel.
• Maintain a professional working relationship and promote open lines of communication with managers, colleagues, and other departments.

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Last updated : 2024-06-22