1 Front Office Host - PM/Overnight| Full-Time| $18.37/hr Job in Baltimore, MD
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Front Office Host - PM/Overnight| Full-Time| $18.37/hr
$29k-38k (estimate)
Full Time | Accommodations
3 Weeks Ago
Hyatt Hotels is Hiring a Front Office Host - PM/Overnight| Full-Time| $18.37/hr Near Baltimore, MD
Organization- Hyatt Regency Baltimore Inner HarborSummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Responsibilities include:
Qualifications Qualifications
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Responsibilities include:
- Answer multi-line phones in a courteous, professional manner
- Create new reservations either in person, via email or by telephone
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Work with other staff members to ensure that all guest rooms meet their requests, hotelstandards and accommodate any special client needs
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Research and resolve disputed charges for guests.
- Follow up with guest regarding satisfaction with guest-related issues.
- Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Qualifications Qualifications
- Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
- Friendly and outgoing with a good attitude and professionalism
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
- Computer knowledge using a windows environment
- Ability to stand for long periods of time
- Availability for afternoon, nights, mid shifts, weekends and holidays preferred
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$29k-38k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
06/28/2024
WEBSITE
hyatt.com
HEADQUARTERS
CHICAGO, IL
SIZE
>50,000
FOUNDED
1957
TYPE
Public
CEO
MARK S HOPLAMAZIAN
REVENUE
$1B - $3B
INDUSTRY
Accommodations
Related Companies
About Hyatt Hotels
Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.
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