931 Front Office Manager Jobs in New York, NY
Hyatt Hotels is Hiring a Front Office Manager Near New York, NY
T.E.A.M Together Everyone Achieves MoreAs Front Office Manager , you will mentor our dynamic front office TEAM, ensuring outstanding customer service and delivering positive guest experiences.
Our ideal candidate is a compassionate leader that encourages, values, and empowers their TEAM, ensuring greatness and success.
Job Description:The purpose of a Front Office Manager is to deliver consistent results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Passion for providing guests with exceptional service and experiences.
- Works with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel.
- Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
- Works with the Director of Rooms to develop action plans as necessary to achieve expected guest satisfaction scores.
- Effectively trains guest service agents on proper front desk procedures and service standards.
- Recruits, interviews, and selects the most qualified candidates for front desk positions in conjunction with the Director of Rooms.
- Prepare weekly schedules for front office staff.
- Address performance deficiencies of front office staff through coaching and disciplinary actions.
- Complete performance evaluations for front office staff.
- Responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
- Ensures guest service agents comply with clean, neat uniforms and name badges.
- Provide required reports in a timely fashion and of a quality that can be shared with corporate.
- Ensure rates are accurate and monitored daily.
- Is proficient at managing inventory in the property management system.
- Review Night Audit reports daily.
- Open availability. Must be able to work AM, PM, and Overnight shifts when needed.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Work efficiently in a fast-paced environment.
- Performs any other duties as requested by supervisor.
- 2 years minimum in a managerial role within the hospitality industry
- Must be proficient in MS Excel and MS Word.
- Schedule flexibility /Long hours are sometimes required.
Perks: Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Job Summary
Full Time
Accommodations
$58k-82k (estimate)
06/23/2024
07/21/2024
hyatt.com
CHICAGO, IL
>50,000
1957
Public
MARK S HOPLAMAZIAN
$1B - $3B
Accommodations
Related Companies
About Hyatt Hotels
Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Leadership, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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