The General Manager is responsible for the day to day operations of the hotel. The General Manager needs to have the ability to hire, train, and motivate a qualified staff. This individual will provide the training and education to the staff that will aid the hotel in reaching and exceeding the sales goals set forth by the marketing plan while providing current guest and potential customers with legendary customer service. The General Manager will need to ensure that staff follow and understand company policies and procedures. Management needs to help keep open forms of communication between the Front Desk, Housekeeping, while overseeing the production of each department.

Reports To: Executive Officers of the Corporate Office Duties and Responsibilities include but are not limited to
Tasks
1. The General Manager is required to be available in the event there is a guest complaint or problem that requires a Manager to help provide the guest with legendary service without leaving the guest feeling threatened or mistreated.
2. The General Manager assists with selling potential guest rooms both within the hotel and outside the hotel. Actively participates in the Chamber of Commerce, Local Realtor Associations, and other local organizations. Completes outside sales calls on a daily basis, while continuing to maintain the proper follow up and trace systems set in place by executive officer. Works closely with the executive officer to ensure the Marketing plan is utilized and current projects are handled effectively.
3. Works closely with the Maintenance department to ensuring the guest rooms and public areas are meeting or exceeding standards. All the items in the public areas and guest rooms are properly functioning in order to ensure the safety of the guest and the hotel.
4. Analyzes operations and meets with department heads to review the operations and receive their suggestions.
5. Selects and trains department heads. Keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by the
Hotel, and assists them in improving their level of performance.

6. Works with department heads and employees directly and counsels employees when necessary.
Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel.
7. Through continuous training and counseling ensures that employees understand and follow Human
Resource policies set forth by the payroll company utilized by company and ensure Local
State and Federal Employment laws are complied with.
8. Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc. , while preparing all reports on a timely basis. Analyzes and states strategies to improve.

9. Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement.
10. Checks controls and approves all other hotel expenses. Ensure department heads are not over ordering inventory and only purchasing through approved vendors. Approves requisitions for purchases of all items.
11. Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions. Takes reports for any injuries that occur to any employee or guest while at the Hotel. Immediately notifies the insurance carrier along with the executive officer and company of any incidents.
12. Obtains current, competitive rate information. Completes competitive property analysis of all local competition. Develops and maintains relationships with the competition for referrals.
13. Reviews all significant items with Executive Officers for information purposes, policy decisions, or assistance requests.
14. Travel may be required and will be reimbursed by the Hotel use of your personal vehicle will be required when completing sales calls, and purchases for the Hotel. Travel may include but not limited to Conventions, Regional Meetings, and providing assistance to other Properties in company
15. The General Manager is responsible for being able to perform all positions in the Hotel. This will help the Manager in training and providing direction to his/her team members for the growth and development of the hotel and individuals that make up the staff.
16. The ability to follow written or verbal instructions on a daily basis.
17. General Managers are required to be available 24 hours a day, 7 days a week in the event there is a situation that requires immediate attention.
18. In the event there is a threat of a natural disaster (hurricane, blizzard, etc.) The General
Manager is required to stay on property and follow the direction provided by the Executive
Officers.
19. This position may require work hours to include double shifts, in the event of staff call offs, Holidays, nights and weekends shifts to be covered.
20. This individual is required to be able to read and utilize the Star Report, Marketing Plan,
Profit and Loss Statements, Budgets, and any other Forms used by company.
21. Must be the type of individual who is a self-starter and requires little or no direction in order to complete daily tasks. This individual must be able to work well in a Team atmosphere or alone based on the task at hand.
22. The General Manager will be required to review all reports and packages sent to company or Hotel Franchise Companies to ensure all forms and responses are correct.
23. The General Manager will be required to assist the Executive Officers in creating and implementing the Marketing Plan, Annual Budget, etc.
24. Help executive officer/ lead /help to lead in all renovation projects with Team/vendors etc.

Requirements:

• Candidates for General Manager must have a minimum of 4 years hotel management experience or equivalent combination of education and experience.
• Wyndham Hotel experience must.
• Strong sales and revenue generation acumen required.
• Desire to operate a best in class hotel.
• Strong financial knowledge is required.
• Have a proven track record of meeting budgets, understanding P&L statements, and cost controls.
• Proven ability to deliver exceptional guest service results as measured through guest satisfaction.
• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal).

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Hotel management: 3 years (Preferred)

Ability to Relocate:

• Greenville, SC 29615: Relocate before starting work (Required)

Work Location: In person