15 Assistant Front Office Manager Jobs in Orleans, LA
Hyatt Regency is Hiring an Assistant Front Office Manager Near Orleans, LA
The Assistant Front Office Manager is responsible for supporting all duties of the front desk operation, which includes staff training, inter-department communications, and staff scheduling. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the Front Office Manager.
Duties include:
- Customer Satisfaction (Guest Feedback, NPS, Medalia, etc).
- Financial Performance (Up selling, Room Revenue).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manage and motivate the Front Office team in order to provide a high standard of service for customers.
- Welcome guests and fosters customer loyalty through his/her friendly manner.
- Develop high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office agents
- Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and punctual.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that group resumes is available and up-to-date.
- Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Coach and counsel employees to reflect Hyatt service standards and procedures
Our excellent benefits include:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance
- 401K with company match
- Paid Time Off, Holiday Pay, new child leave and personal day
- Paid Family Bonding Time and Adoption Assistance
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Front Office experience
- Service oriented style with professional presentations skills
- Degree from accredited university required. Hotel/Hospitality degree is preferred
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Previous experience with hotel operation systems (Opera, HotSOS, Rex, etc.)
- Ability to work a flexible shift including nights, weekends, and holidays.
Job Summary
Full Time
Accommodations
$41k-55k (estimate)
06/30/2024
09/19/2024
hyatt.com
TULSA, OK
>50,000
1957
Public
BILL RAINWATER
$1B - $3B
Accommodations
Related Companies
About Hyatt Regency
Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.
If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Front Office Manager job description and responsibilities
Prioritize and delegate daily work responsibilities to front desk staff.
04/18/2022: Gary, IN
Train and guide front desk staffs to provide quality customer services.
02/02/2022: Casper, WY
Assistant Front Office Managers monitor front desk operations and supervise front office employees.
03/23/2022: Savannah, GA
The Assistant Front Office Manager oversee various tasks to ensure the smooth operations of a hotel or physicians front desk area.
01/24/2022: Rockford, IL
Assistant Store Managers complete management and organizational tasks that support the efficiency of a store operation and promote a great shopping experience for store patrons.
02/14/2022: Omaha, NE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Front Office Manager jobs
Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
04/08/2022: Nashville, TN
Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.
01/19/2022: San Bernardino, CA
Gain relevant office management experience.
02/24/2022: San Diego, CA
Become proficient with Microsoft Outlook, Excel and Word.
03/17/2022: Saginaw, MI
Candidates who has a superior attention to detail whp can contribute organizational and communication skills to support the smooth and efficient functioning of an office can be an edge when applying for Assistant Front Office Manager role.
01/27/2022: San Bernardino, CA
Step 3: View the best colleges and universities for Assistant Front Office Manager.
Similar Jobs
Popular Articles
