275 Operations Manager - Outlets Jobs in Baltimore, MD
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Operations Manager - Outlets
$103k-131k (estimate)
Full Time | Accommodations
2 Days Ago
Hyatt Regency is Hiring an Operations Manager - Outlets Near Baltimore, MD
Organization- Hyatt Regency Baltimore Inner HarborSummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Operations Manager - Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which includes restaurant, lounge, and market.
Duties Include:
QualificationsQualifications
The Operations Manager - Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which includes restaurant, lounge, and market.
Duties Include:
- Responsible for short and long-term planning and the management of the hotel outlet operations in the front and back of the house
- Develop and recommend the budget, concepts and objectives and manage within those approved plans
- Implement and maintain food & beverage sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
- Coordinate outlet operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their implementation
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Office
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Medical, Dental and Vision Insurance after only 30 days
- Free room nights, Discounted and Friends & Family Room Rates
- Discounted F&B when staying at Hyatt Hotels
- 401(k) Retirement Matching Plan (up to 4%)
- Paid Time Off including new child leave!
- Highly competitive salaries and incentives
- Tuition Reimbursement
- Training programs
- Complimentary Employee Meals
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
QualificationsQualifications
- Demonstrated ability to effectively interact with people
- 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience in implementing new food & beverage concepts
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$103k-131k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/25/2024
WEBSITE
hyatt.com
HEADQUARTERS
TULSA, OK
SIZE
>50,000
FOUNDED
1957
TYPE
Public
CEO
BILL RAINWATER
REVENUE
$1B - $3B
INDUSTRY
Accommodations
Related Companies
About Hyatt Regency
Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.
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