133 Customer Support Specialist Jobs in Los Angeles, CA
hybytes is Hiring a Customer Support Specialist Near Los Angeles, CA
Job Description:
- As a Customer Support Specialist, you will provide exceptional assistance and support for systems, software, and peripherals. Your primary goal is to ensure a smooth and enjoyable experience for customers by resolving their problems effectively and efficiently.
Key Responsibilities:
- Handle client inquiries and provide technical support through various channels such as phone, email, messaging services, and social media.
- Respond promptly to customer complaints, aiming to exceed their expectations.
- Diagnose and troubleshoot problems related to the software, and networking issues.
- Use problem-solving skills and practical knowledge to determine the root cause of issues and apply effective solutions.
- Stay updated with new releases, patches, updates, and industry trends to provide accurate and timely assistance to customers.
- Maintain an accurate database of customer interactions, technical issues, and resolutions in the support ticketing system.
- Create knowledge base articles, FAQs, and troubleshooting guides to improve support efficiency.
- Collaborate with internal teams, such as product development, quality assurance, and customer service, to escalate complex issues and provide feedback.
- Educate customers on product features and functionality.
- Expand technical skills and knowledge to enhance job performance and adapt to evolving customer needs.
Qualifications:
- Strong knowledge of the latest platforms and applications. (Graduate Preference)
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication and interpersonal skills.
- Positive mindset.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- US Citizen with Native Accent
- No sponsorship available.
How to Apply:
https://jobs.swagapp.com/AU/jobs/hybytes-customer-support-specialist-remote
Job Summary
Part Time
$67k-89k (estimate)
06/26/2024
12/21/2024
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Customer Support, Customer Interaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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