Job Description

Review customer purchase orders and releases for accuracy of information, communicate inaccuracies to Account Manager and enter purchase order, release or change order data into computerized order entry and processing system. Maintain Customer EDI systems as required to receive orders and to send ASN’s. (advanced shipping notices).

• Review carefully all Orders that are being placed in the system and confirm back to the customer with a Ship Date.
• Respond to notification of customer complaints and follow up to enter new orders or credits as prescribed in response to complaint.
• Credit Approval Requests to Directors, in case needed.
• Generate reports and order acknowledgments, review for accuracy and issue to customers and Account Managers.
• Track and expedite orders and notify customers of shipping related data as requested. Maintain customer related files including acknowledgments, purchase orders, releases, invoices, complaints, correspondence and other similar data.
• Follow up in Plant with Logistic and Planning departments, on all orders to ensure providing appropriate lead times and agreed ship dates.
• Communicate to customer any issues that the plant could have regarding open orders and ship dates.
• Research credit disputes and explain credit limitations or problems, working along with Financial Shared Services.
• Review customer inquiries for accuracy and apply information to specific purchase orders related to the inquiry.

Acquire knowledge of Hydro’s safety, environmental and quality standards

Qualifications and Skills

• Collaboration Skills
• Initiator
• Decision Making and Problem Solving
• Written and Oral Communication Proficiency
• Time Management, and Organizational Skills
• Ethical Conduct
• Technical and Analytical Capacity
• Results Driven
• Proactive

Additional Skills

Proficient in SAP

Ability to think critically and theoretically