The counter associate is responsible for greeting and helping customers that are having their orders picked up at a Hydrologic location as well as build strong, durable relationships.

Duties include but are not limited to:

• Developing and maintaining relationships with customers and providing a high level of customer service to all internal and external customers.
• Assisting customers in the store by taking their orders, pulling items, and billing them accordingly.
• Handling customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
• Assisting customers in loading products/material into their vehicles when necessary.
• Accurately entering sales orders and sales transactions in accordance with the company’s SOP’s.
• Assisting in the maintenance and presentation of all inventory and displays, stocking merchandise, facing shelves, organizing product in accordance with SOP’s, removing litter, dusting and cleaning shelves, etc.
• Maintaining the counter’s appearance in accordance with company policy and safety standards.
• Assisting in inventory counts as needed for both the counter and warehouse as needed.
• Continuously demonstrating and acquiring a high-level of product knowledge.
• Following-up with customers when required and notifying manager if/when necessary.
• Performing general light maintenance of the counter, coffee counter, ice machine, water fountain, soda machine, and floor displays.
• Providing the highest level of customer and technical service to our customers by: effectively meeting our customers’ needs, providing high level of technical expertise and product knowledge, properly providing quotes, promptly and accurately processing sales orders, researching products/services, properly answering questions and providing timely information and responses.
• Fulfilling/pulling inventory as needed by utilizing appropriate tools and equipment.
• Safely operating all tools and equipment; including but not limited to: forklift, pallet jack, and hand truck, and reporting safety issues immediately.
• Must have min. of 1-2 years of Plumbing sales experience.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Overtime

Work Location: In person